Direct Broking

[STRAT]

:confused: What happened to the Direct Broking Thread. The one where Julian was getting back to us regarding problems and gripes??? :confused::confused::confused:

PS can one of the two V's fix the spelling error in the title please :o

[777]

Over on the NZX forum.

http://www.sharetrader.co.nz/showthread.php?t=4394

[POSSUM THE CAT]

777 not the same Thread as STRAT is asking about.

[777]

You are correct. My mistake.

If you look up Julians profile, "JulianG", if that is him, he only joined this month but has no posts against his name. What this tells us I don't know. Could the thread have been pulled because his superiors don't want him involved with discussions on sharetrader?

[winner69]

You are correct. My mistake.

If you look up Julians profile, "JulianG", if that is him, he only joined this month but has no posts against his name. What this tells us I don't know. Could the thread have been pulled because his superiors don't want him involved with discussions on sharetrader?

Maybe Julian was somebody pretending to work for Direct Broking ....... was quite convincing if this was the case ......... or maybe he was genuine and was getting himself into trouble

Strat .... well spotted ..... we don't miss much do we

[POSSUM THE CAT]

Winner 69 Definately worked for Direct Broking alterations were tried with my direct broking portfolio on there web site. Maybe it upset the owners of sharetrader?

[STRAT]

maybe he was genuine and was getting himself into trouble
I think you might be onto something there W69 but if trying to improve customer relations got him in trouble and DB had the thread lifted thats hardly going to get them any endorsements.

[AMR]

If the bosses of DB are looking, we actually LIKE companies that take the effort to visit and post on the forums even if we don't post about it!

[STRAT]

Thanks admin for fixing the title error.
Can you shed any light on what happened to the thread and on that note what happened to the "busted for having more than one ID" thread?

[JulianG]

Hi

Thanks for the vote of confidence.

The rest of the management team fully supports what I'm doing so there are no issues at DBL's end.

For some reason the thread was pulled by a moderator. I'm not sure why yet but there were no issues from share traders owners either when I asked them what happened.

So with a bit of luck this thread will remain.

Cheers
Julian

[JulianG]

Data speed

We will be increasing the speed of the data in the first quarter. Our supplier is helping us upgrade some servers and the IP links between. The issue is more around the transfer of large volumes of data at start and close of the market. In the meantime we've added extra capacity that our end which should hopefully alleviate some of the issues.

Old codes

These exist as our diary management isn't automated for the ASX. We're putting together a project to do just that.

Thanks for highlighting these, it's really appreciated.

Julian

[JulianG]

Merry Christmas and Happy New Year to all our customers and everyone else on sharetrader.

Good luck for next years trading.

From everyone at Direct Broking Limited

[STRAT]

Thanks Julian, Your efforts are appreciated and there seemed to be some real improvement at open this morning

Happy Holidays to you and the DB crew

[Steve]

I recall from years gone by that we also used to get posts from Justine of Direct Broking...

[JulianG]

Hi everyone

Good luck for 2008

Julian

[STRAT]

DB not handling the volume too well today:(

[JulianG]

Sorry and thanks

On to it now.

[STRAT]

Sorry and thanks

On to it now.More of the same at close Julian.:(

[JulianG]

We've made some changes overnight that will hopefully alleviate the problem. Let me know how it goes.

[STRAT]

Thanks Julian,. Seems better today. I guess we will have to wait for the next crash to test out the improvements :D

[JulianG]

thanks for letting me know:)

[STRAT]

Im starting to feel like one of the team :D

[STRAT]

Im starting to feel like one of the team :DHow about a staff discount?:eek::D:eek::D

[doon]

Hey strat, I telephoned DB about the same time you posted your message yesterday, after waiting for most of the 1st hour ASX trading for the site to 'come right'- The dealer I spoke to at that stage wasn't aware of the problem, but checked, agreed, & said he'd get it right. (Good guy Johnny) Now I think I may have been first, so if you get a staff discount I want one too! They do a pretty good job at DB, guess yesterday could have unearthed some system issues!

[SectorSurfa]

I recall from years gone by that we also used to get posts from Justine of Direct Broking...

Yes. Justine always watched the site. Seemed to pop up if any "wrongs" were called

like DB owning STer!

might have moved on...



I liked DB but no need for them anymore with all investments in ASX and using Commsec.
Were always helpful on the phone and answered email quickly.

[STRAT]

Hey strat, I telephoned DB about the same time you posted your message yesterday, after waiting for most of the 1st hour ASX trading for the site to 'come right'- The dealer I spoke to at that stage wasn't aware of the problem, but checked, agreed, & said he'd get it right. (Good guy Johnny) Now I think I may have been first, so if you get a staff discount I want one too! They do a pretty good job at DB, guess yesterday could have unearthed some system issues!Ive always found them good too other than the odd server problem or what ever it is/was. Im surprised when you called they were unaware though:eek:
I guess that makes you and I the DB guinea pig and the DB lab rat :D

[Hawke]

I am getting sick of the these outages and slow motion DB website.......not updating my buy/sell orders and not showing partial trades "VERY soon" after they occur.

DB have to lift their IT game here!

Hawke.

[JulianG]

the feedback is appreciated. We are working on a permanant fix as previously advised. Because the data feeds aren't completely under our control it take a bit more time than we would like :(. But yes we will be lifting our game on this and some other critical bits to follow.

[Hawke]

Hi Julian,

Thanks for responding to we -the DB Clients.

I trade regulary (credit client by net and phone) and have paid thousands in brokerage fees your way- and I am pretty happy with most of the service I have got from your company- infact great service! The Website is the main concern recently.

Two other areas I would appreciate answers on please-

1. I trade ASX companies a lot- I am concerned at the exchange rate spreads I have seen. When trading the same company especially within hours/same day the buy and sell AU forex rates seem very wide (Eating up profits on slim trades).
This only leaves me with the impression that either DB or your bankers/owners (ANZ??) are rampantly profiteering from Clients foriegn trades.
Given that the NZD is one of the most highly traded world currencies (given our small size) -Surely there is plenty of currency liquidity to pass to clients the good service of very tight Buy/sell forex rates? This would encourage more trading- If you announced the tightest Forex margins around -I am sure!
A past broker showed the live BUY/SELL rates for AU forex/share trades - THIS would be a be a good aspect to view live.
I am not interested is using and AU dollar account.


2. Please confirm to all here that in the event of major financial meltdown- that all client funds are guaranteed by your owners -ANZ? As best a guarantee as a major bank can make anyway.
This given many here are past Access Brokerage clients and we were hung out to dry for some time while we had funds frozen and and uncertain- untill the BNZ were guilted into repayment of funds.

Full answers are much appreciated in advance and I am sure will be closely followed by hundreds of your cleints here.

Kind Regards,
Hawke.

[JulianG]

Hey thanks for the business.

First up, our parent company allows DBL to operate very separately from their own marketing, products and pricing teams. They are very good owners actually, allowing us to retain separate structures and governance. They want to retain the ability to push boundaries - talking to you in a public forum.

1. Our spread is set from two principal factors - to be competitive and to alleviate currency risk. And then hopefully, there is some profit at the end.
- We monitor what our broker competitors charge and I can happily say we are cheaper and try to maintain this position.
- With currency risk; our spread isn’t completely live but the price updated frequently throughout the day which means there is currency risk for us; the highest being on T+3 payment options which only DBL provides. Fluctuations over 3 days can be wild with the NZD so we are exposed in a positive or negative way on any trade. We can and do get affected in the negative but on balance the current spread allows us to hedge against that from becoming an issue.
- And yes we do try to make a profit from it. That is why we are here.
So without some form of AUD currency account I don’t have room to help you here but at least you know our honest position on it.

2. ANZ does not guarantee the funds as a bank deposit.
- Never has, never will.
- We do have separate governance; operate under exchange rules and different laws of the land from the bank. There is investment risk which is for you and your advisors to judge. Please read the investment statements available here. https://www.directbroking.co.nz/directtrade/downloads/DB_CallAccount_180907.pdf.
- Is it relatively more or less than any other broker account? Again, for you or your advisors to judge . We're purely executionary, not advisory, which allows us to be a cheaper option for you to trade.

So your initial comment does beg the question that we have been discussing at DBL for a while.

For the average day trader, what sort of package would you like to see from us?

[JulianG]

Just to let everyone know there will be an website outage for upgrades tomorrow (Saturday) around noon to help alleviate speed issues. Should take about an hour.

[777]

" With currency risk; our spread isn’t completely live but the price updated frequently throughout the day which means there is currency risk for us; the highest being on T+3 payment options which only DBL provides. Fluctuations over 3 days can be wild with the NZD so we are exposed in a positive or negative way on any trade. We can and do get affected in the negative but on balance the current spread allows us to hedge against that from becoming an issue.
- And yes we do try to make a profit from it. That is why we are here."

Julian if the currency risk is increased due to T+3 then why the need for T+3? I would be more than happy to have all transactions actioned on the day of trade.

Thank you for keeping us up to date.

[JulianG]

T+3 is the market default settlement period. Changing it requires agreements between brokers and adds to the cost of doing business (extra administration) which we would pass on.

And our extending payment until settlement is a unique and popular feature of our service. We would upset more customers than we would make happy. The majority rules as we can't be discount and tailored at the same time.

So between the two, it's a very difficult nut to crack.

[POSSUM THE CAT]

777 Use a macquarie call account in aussie dollars then you can then do the payments when exchange rates especially if you do payments and withdrawals through Direct Broking I use this sometimes by buying shares in aussie dollars from an australian account and selling in nz dollars other times I just make withdrawals through Direct Broking This is much better than an online transaction through from ANZ aust to ANZ nz

[Jess9]

JulianG is there a buy AND sell rate shown somewhere on the site? I see one rate (under Rates tab I think) but am never sure how this applies to buy and sells of foreign currency. I understand a mid point is used? Is this what is shown on the rates sheet?

[JulianG]

Sorry it's taken a bit of time to get this straight.

I see everyone's point, we need to figure out how to communicate the trade rate (yes it's worked off the midpoint at the time). But the issue is that the rate you see when you book the trade, may not be the rate you get when the trade takes place. In terms of deterimental effects, that could go both ways. You find out the actual rate on the contract note as you know. I think we need to work out how to do this but it's more complicated than an instant answer. I've sent it to the right people to work on a solution, including speeding up the trades going into the market so the entire chain works.

In the meantime, if you need to know the rate at that minute you should ring.

[STRAT]

Great pro active effort Julian. Telecom could learn a lot from you.

My question/request is of a more simple nature. Is it possible to set up the personal portfolio page on your site to allow clients to add stocks? Currently we can only delete them which means a company with a name change ( ASX ) does not get updated rendering the page incomplete and no longer useful.

[Jess9]

Thanks JulianG, much appreciated.

J9

[Sehnsucht888]

Great pro active effort Julian. Telecom could learn a lot from you.

My question/request is of a more simple nature. Is it possible to set up the personal portfolio page on your site to allow clients to add stocks? Currently we can only delete them which means a company with a name change ( ASX ) does not get updated rendering the page incomplete and no longer useful.

STRAT - Can't you just use the "New Movement" button at the top right of the portfolio screen?

[rmbbrave]

Hi Julian

I can no longer access the DB website.

I long on and get this.

"We need you to choose a new password before you can continue. This is either because this is the first time you have signed on or your password was reset by Direct Broking."

When I try a new password the stupid website won't accept it.

Why even bother resetting clients password?
The "upgrade" is a disaster!

[777]

I have three DB accounts and they all log on OK so not all clients affected.

Note though that the call account interest has dropped a couple of points to 7.4%.

[JulianG]

The password has nothing to do with Saturdays maintainence. Ring 0800 805 777 and have it reset.

[STRAT]

STRAT - Can't you just use the "New Movement" button at the top right of the portfolio screen?Thanks for that I will check it out as soon as I have time :D

[rmbbrave]

The password has nothing to do with Saturdays maintainence. Ring 0800 805 777 and have it reset.

0800 numbers don't work from overseas

[POSSUM THE CAT]

rmb brave there is an ordinary number accessable from the contact us tab

[rmbbrave]

That's a great solution!

Squander $15 on an international phone call just because DB decided to screw with my password.

[JulianG]

I guess we could offer an 0800 number that works in every country in the world but that would mean upping brokerage to pay for it.

Who's up for that? :D

rmbbrave, you can always email help@directbroking.co.nz.

[rmbbrave]

How about not screwing with client's passwords in the first place?

[JulianG]

send me your account details and I'll find out what happened
julian.grainger@directbroking.co.nz

[Hawke]

Good on you Julian for putting your name up personally to solve the problem of RB- this shows you and DB in a very good light.

Keep up your good work and monitoring of client problems.

I for one am currently very happy with the weekly contacts and service (and reasonable brokerage rates) from DB.

Hawke.

[rmbbrave]

I am still annoyed at DB for mucking around with my password.

However, Julian fixed it up so thanks very much Julian.

[JulianG]

New Perpetual Preference Share issue investment statement available at https://www.directbroking.co.nz/directtrade/dynamic/issuedetail.aspx?id=206 (https://www.directbroking.co.nz/directtrade/dynamic/issuedetail.aspx?id=206)

[POSSUM THE CAT]

Julian what has happened to your staff lately Have been assisting my daughter to open NZ & Aust broking accounts with a chess transfer and conversion of 1 issuer sponsored to chess sponsored Australian share plus direct broking call accounts & Macquarrie cash management account. The paperwork was submitted just before christmas and seems most of it was lost or we did not fill it in correctly. If forms not completed correctly surely we should have been informed. Still trying to sort it out when we did not get notification of chess transfer we contacted direct broking about doing it again submitted new paper work ten days later get contact to say jdv account in australia does not exist

[JulianG]

Thanks for going through the application it twice - I wouldn't have your patience..

I'll get back to you as soon as I find out what is going on.

[Steve]

Tune in tomorrow to discover what REALLY happened to Possums daughters account application... :D

[777]

Julian can you please shoot the person that set up all the flashing DB advertising on your website. It is a pain in the proverbial. Totally distracting and pointless.

Thanks

[JulianG]

It was me

We are testing whether the website can handle more sophisticated advertising in the secure zone with a new ad server.

I've capped the number of views per session so they will disappear after a few pages.

The flashing DBL ads will disappear in a week when we have some data on performance but you'll probably see others pop up in time.

[POSSUM THE CAT]

Julian thanks for the Email reply. Daughter can not leave her conference to meet you at head office. But would like to know how many customers you have lost due to what seems like an absolute shambles of a web site. Why would somebody want an Australian Dollar Macquarie call account without A Australian share trading account so surely a good employee should have enquired has something been mislaid a phone call could of saved a lot of customer ill will. As you said you would not have had the patience. If there had been reasonable alternative you would have lost Two accounts. I am no longer Keen on recomending Direct Broking to people.

[JulianG]

This is the first such complaint we have received in my short time here and, after asking my colleagues, we are not aware of any other such instances.

I have gone through the email correspondence and I am more than satisfied the staff member has conducted herself in a professional and considered matter. I personally found her correspondence quite helpful, providing a full account of the information we require. I see no issue whatsoever with that staff members performance.

That this mishap has occured does show us to be human after all. We will keep scouring our files to see if we have the original application forms. We are contrite that it has occured and we will continue to go the extra mile so your daughter can transfer her chess account.

I'd be very happy to walk over to your daughters conference right now with the correct papers so we can get it sorted out immediately. If this suits, she can call me on 021 0274 8269. Otherwise, we have sent the appropriate information to fill in at her convenience.

Once more, sorry this has occurred. Your recommendations have been valuable and appreciated.

Julian

[POSSUM THE CAT]

Julian the Email correspondence has been excellent but without Knowing how much was mislaid it has been an ongoing saga first we had to ask about the CSN requested as daughters NZ shares were pre Common Shareholder Number. I think possibly the mix up accured over the Christmas Period and was possibly handled by somebody not exactly conversant with the process. Michelle has been very helpfull so no complaint about her emails. I thank you for your offer but daughter will have her mobile switched off and I have no idea where in Wellington she is in. Will complete paperwork and post on Monday. As you can probally understand we are slightly brassed off.

[doon]

It was me

We are testing whether the website can handle more sophisticated advertising in the secure zone with a new ad server.

I've capped the number of views per session so they will disappear after a few pages.

The flashing DBL ads will disappear in a week when we have some data on performance but you'll probably see others pop up in time.

So that's what has been happening! I agree with 777, really annoying even tho it does disappear after a few pages- I thought it was my 'Vista' malfunctioning, & spent some time trying to correct things.
However, still really annoying you take up so much of the top of the page with the ads, & when they disappear with just the DB logo- means users have to scroll often to see down the page, when if you didn't take up all the space at the top often you wouldn't need to scroll to see info you want- Really annoying! If you have to put the ads in, why not down the RHS?

[Steve]

It was me

We are testing whether the website can handle more sophisticated advertising in the secure zone with a new ad server.

I've capped the number of views per session so they will disappear after a few pages.

The flashing DBL ads will disappear in a week when we have some data on performance but you'll probably see others pop up in time.

Why is there the need to fix what is not broken? :confused:

[JulianG]

We're simply keeping up with the market demands of the day. We want this revenue stream so we have to deliver to the standards required. Beats putting up fees doesn't it?

[STRAT]

Anyone else having trouble with the DB site today or is it just my computor?

[doon]

Just come right, wasn't showing quotes etc

[STRAT]

Just come right, wasn't showing quotes etcI couldnt get depth. I refreshed and now It wont let me log in

[doon]

I couldnt get depth. I refreshed and now It wont let me log in

Depth seems to be OK now, initially was way out of time but right now for me, and no trouble logging in/on etc. I,ve an Etrade account for back up at times like this!

Sorry, not all stocks are OK, way behind recent trades some stocks...

[POSSUM THE CAT]

Julian WAA does not seem to be in your portfolio Database WAAO will enter but not WAA

[POSSUM THE CAT]

Julian Thanks for your efforts It is now possible to gradually edit my portfolio another share that will not enter is ALF

[JulianG]

For those of you about to embark on collecting Disclosure Statements you can view ours here (http://www.directbroking.co.nz/directtrade/downloads/DB_Disclosure_Statement_web.pdf) :)

[JulianG]

Hi all

We will start posting the current midpoint for Australian trades settled in NZD from next Monday. This will appear on the rates page of the DB website.

Note though, that the application of the exchange rate has not changed. The exchange rate or rates for a particular transaction will be those applicable at the time at which and on the date at which the contract note for the trade is generated.

Julian

[Steve]

Hi all

We will start posting the current midpoint for Australian trades settled in NZD from next Monday. This will appear on the rates page of the DB website.

Note though, that the application of the exchange rate has not changed. The exchange rate or rates for a particular transaction will be those applicable at the time at which and on the date at which the contract note for the trade is generated.

Julian

Speak up and Direct shall listen! Kudos to the team Julian. :)

[STRAT]

Julian, Tour site security certificate has expired meaning a whole bunch of security warnings come up when logging on



12:00 and I see the site is grid locked again this morning at open. Ive been looking at a blank screen for 4 minutes now

12:02 Cant change by orders and have no idea what is happeneing

12:06 still cant open any pages at DB

12:08 :(

12:10 :mad:

12:12 :mad::mad:

12:18 Its working but its too late

[JulianG]

speed is on the mgmt meeting agenda tomorrow

[JulianG]

Hi Dr Who,

We don't provide advice, not our niche, but have several hundred intermediaries that we work through. I can provide a list of these for your area if you send me an email and the town/city you live to julian.grainger@directbroking.co.nz.

I will also send our disclosure statement which details our rates and should be read first under this very good Act of parliament (in fact you should all visit this website).
http://www.newsecuritieslaw.govt.nz/

We do provide research free of charge on the website though this mainly concentrates on the ASX.

We do have a wholesale and fixed interest team for new issues and bonds that provides guidance on these investments. For new issues we are paid by the issuer not the client so this service is also free of charge to you.

Cheers
Julian

[JulianG]

Thank you Steve

[STRAT]

speed is on the mgmt meeting agenda tomorrow
Hi Julian as frustrating as it was this morning my reason for the running commentary was in the hope that if you or someone at DB was looking at the problem this morning it might have been useful to know when the gridlock subsided. Would be interested to know where the problem lies and whats being done to rectify it. You might be interested to know there was more of the same at close today although to a lesser degree.

Your efforts are appreciated

[STRAT]

Hi Julian ,
As a DB client how would I go about buying stock on the NSX?

[airedale]

I have read this thread with some apprehension. I am being offered the Direct Broking service by the National Bank/ FNZC who are shutting down their internet trading service. If Direct are having problems with their existing client base, what will the service be like when they have to deal with a few thousand more customers ?
Julian, are you ready for us?

[JulianG]

You will need to contact an accredited broker http://www.nsxa.com.au/broker_list.asp

[JulianG]

You can perceive this thread in either a positive or negative light.

Every business and every broker will have their particular issues. It is easy to find the threads of complaints of various brokers on this website that have gone without reply.

From our point of view I'd rather know what those issues are and try to improve our delivery rather than pursue a 'head in the sand' approach.

In the three months since pursuing this course we have only one major outstanding issue having addressed the rest. And we will fix that issue too. Isn't that what you want, someone who responds to their customers?

Are we ready to partner with NB? Yes. We don't take the opportunity lightly.

[airedale]

You can perceive this thread in either a positive or negative light.

Every business and every broker will have their particular issues. It is easy to find the threads of complaints of various brokers on this website that have gone without reply.

From our point of view I'd rather know what those issues are and try to improve our delivery rather than pursue a 'head in the sand' approach.

In the three months since pursuing this course we have only one major outstanding issue having addressed the rest. And we will fix that issue too. Isn't that what you want, someone who responds to their customers?

Are we ready to partner with NB? Yes. We don't take the opportunity lightly.

Thanks, Julian, looking forward to doing business.

[STRAT]

You can perceive this thread in either a positive or negative light.

Every business and every broker will have their particular issues. It is easy to find the threads of complaints of various brokers on this website that have gone without reply.

From our point of view I'd rather know what those issues are and try to improve our delivery rather than pursue a 'head in the sand' approach.

In the three months since pursuing this course we have only one major outstanding issue having addressed the rest. And we will fix that issue too. Isn't that what you want, someone who responds to their customers?

Are we ready to partner with NB? Yes. We don't take the opportunity lightly.Julian I for one do appreciate the pro-active action on your part and see this thread totally in a positive light.
There are very few businesses that would be prepared to allow matters relating to their business such as those seen here to be discussed in a public forum specifically aimed at their client base. Thanks and well done.

and thanks for the link

Do tell though, what is the one unresolved problem :D

[metro]

Julian, following on from Aiedale's post perhaps you could look at this:

Brokerage Rates: Direct Broking vs NBNZ Share Trading
The brokerage rates are interesting. Currently Direct Broking Limited (DBL) customers pay for NZX trades up to $15,000, $29.90 and for the balance of the trade over $15,000, 0.20% brokerage.

National Bank Share and Bond Trading (NBNZ) customers will pay $29.50 up to $10,000 and thereafter 0.30% brokerage, i.e. 0.30% vs 0.20%

So NBNZ customers will pay more on trades over $10,000, and I'm not quite sure why because its essentially the same platform just branded differently.

I would reluctant to use the NBNZ system when I could sign up direct with Direct Broking and pay less brokerage. Somehow it doesn't seen fair.

Julian: can you explain why NBNZ customers will pay more when it is essentially the same platform

[JulianG]

The intermittent slowness of depth data while improved continues to plague everyone but continues to be worked on.

National Bank are responsible for their own pricing decisions in line with their brand proposition and costs. I am (understandably) not privy to them. We maintain seperate approaches to the market.

[airedale]

Julian, does the "slowness of depth data" originate at the NZX and ASX servers?

[JulianG]

The carriage of the data seems to be the issue rather than servers

[STRAT]

Hi Julian,
Why are stop loss and target buy triggers not available for the ASX?. It is my understanding the competition do:eek:

[JulianG]

Because the ASX platform we use doesn't allow it. Yet.

[STRAT]

Because the ASX platform we use doesn't allow it. Yet.Hi Julian,
This is a biggie for me as most of my trading is on the ASX and I will be traveling a lot more this year. Is there any kind of time frame on the "yet"? :D

[JulianG]

Strat, unfiortunately I'm not going to make your timeline on this one. I'm reasonably sure we will have it this year. But because of the contractual, regulatory and legal hoops to jump through when making changes that directly effect orders into the ASX, it isn't a fast process.

[STRAT]

Strat, unfiortunately I'm not going to make your timeline on this one. I'm reasonably sure we will have it this year. But because of the contractual, regulatory and legal hoops to jump through when making changes that directly effect orders into the ASX, it isn't a fast process.Thanks for the reply Julian

[Steve]

The carriage of the data seems to be the issue rather than servers

It used to be telecom who provided the communication lines, if my memory serves me correctly from those days a few years ago where the NZX had to occasionally shut down for a couple of hours when the communication link failed.

Don't know if TEL still provide the communication link for NZX?

[JulianG]

I think we have a fix for this. Let me know. :)

[POSSUM THE CAT]

Julian Would it be possible to have the Australian 90day Five & Ten year bond rates in the market data section? Thanks

[stevo1]

Is anyone else unable to get on to direct broking site or is it just my computer? dont know what happened there couldnt get on for 30mins ok now though

[hector]

Hi, Im currently with the national trading (crap by the way) which I think is been transferred over to DB. Not sure how exactly this is been organized. Are we going to be DB customers or national banks and just using DB technology?
Also are the shares in my name? - ie if you go bust can my shares be taken and sold?
cheers

[JulianG]

Possum, the Australian fixed interst rates are here
http://www.directbroking.co.nz/directtrade/dynamic/ratesheet.aspx

We would have to interpolate to get 90 days which isn't really a wise path.

[JulianG]

Please contact National Bank as you are still their customer. You will be using our technology but the relationship with you still lies with them.

You will be receiving a letter from them to switch you over in the next couple of months on custody, how shares are held etc if you already haven't. If you would like to switch before that, you probably can be taking the intiative as you have here.

Sorry I can't be much more help than that

[STRAT]

Hi Julian. Is your site down today? Appeared to crash at 12:00 nz time

[Rif-Raf]

Hi Julian,

One thing I have noticed for about the last month or so, is when you click and open news items from individual stocks e.g ASX after reading them if you close the window with the news item, you get logged out of your session with DB.

I have managed to get around this problem by minimising the windows with the news, however this is a nuisiance as you end up with numerous windows open and ultimately your pc's performance drops.

Cheers

[JulianG]

Thanks Rif-Raf,

Now we are past the issues from yesterday I've logged this with IT to have a look and get it fixed.

Julian

[STRAT]

https://www.directbroking.co.nz/cgi-bin/sparkle.dll/superchart?template=dblsuperchart&session=1E4D3730-8325-4CB4-9433-8442461F1503&instrument=HGD&exchange=NZSE&period=6M&adj=yes&vs=LOG&ct=OHLC&compi=&ma1=&ma2=&bb=&ind=&ra=2

Hi Julian. Just wondering why your charts are numbered this way in the vertical axis as in the example above?. Its a bit confusing and difficult to read. How hard would it be to call 1.5 what it is and add a few more increments in between?

[JulianG]

Hi Strat, you are right I'll put in a fix. Thank you

[JulianG]

Hi all
Hope you're have a great weekend. US & UK trading has just been rolled out.
Julian

[POSSUM THE CAT]

Julian are Direct Broking going to be handling the South Canterbury Finance Bond issue TIA.

[JulianG]

We have an allocation for it

[Arthur]

I placed a buy order just before a company made a negative announcement. Direct "declined" my order and notified me so that I could readjust it once I had factored in the new information. Thank you, I think that is outstanding service.

[winner69]

I placed a buy order just before a company made a negative announcement. Direct "declined" my order and notified me so that I could readjust it once I had factored in the new information. Thank you, I think that is outstanding service.

.... before eh ......so you were privileged

Do they tell you before the good news as well ..... must change brokers

[JulianG]

Thank you that is great to hear. I'll let the dealers know.

[Yankiwi]

Hi Julian,

I'm a bit of newbie to share trading and a client of Direct Broking. I have what is probably a silly question for you about your site.

On the individual stock depth page, under recent trades, there is a column titled "Cond" which sometimes has a bit of information in it. Among the ones I've seen recently is "SP", "LT", "IN" and so on.

What are the meanings of these? I've had a look all around the DB site but can find no explanation of their meaning.

Cheers,
Yankiwi

[JulianG]

Hi Yankiwi
These show conditions that apply to the course of trade. NZX trade conditions could be:
IN International
LT Late Reported
OS Overseas
OL Market Trade (too small for price setting)
PF Portfolio Marriage
SP Off Market
SS Short Sell
XX Extra-ordinary

There are too many types of codes to write about here so as a reference we have a "Need some help?" link on the top right of most of the pages of the website going to a glossary. It also shows transaction type codes etc. It's a bit like a bible of what you need to know.

[Yankiwi]

Hi Yankiwi
These show conditions that apply to the course of trade. NZX trade conditions could be:
IN International
LT Late Reported
OS Overseas
OL Market Trade (too small for price setting)
PF Portfolio Marriage
SP Off Market
SS Short Sell
XX Extra-ordinary

There are too many types of codes to write about here so as a reference we have a "Need some help?" link on the top right of most of the pages of the website going to a glossary. It also shows transaction type codes etc. It's a bit like a bible of what you need to know.


Wow Julian that was quick!

Thanks for that. I'll have a look via that link.

Who would have thought to use the "Need some help" link. :o lol

[JulianG]

Merry Xmas and Happy New Year everyone.

I'm off and not back until the 15th of January.

In the meantime look out for a new downloadable report under my trades next week. It will replace the detail that has been lost from the contract notes.

[Yankiwi]

Hi Julian,

Can you please explain to me why the value dropped by $.01 on a trade of 1 share marked as "OL"

[777]

Because that was the last "on market" sale price for that share. 1 or a million makes no difference. It is hardly likely to change the VWAP though.

[JulianG]

Thanks 777

Yankiwi

You are much better off asking the other traders. They know more about the volumes and movements than I ever will.

I also don't comment or advise as I'm not qualified to do so. My background is ecommerce and marketing so anything on that I can help with :)

Julian

[Yankiwi]

Because that was the last "on market" sale price for that share. 1 or a million makes no difference. It is hardly likely to change the VWAP though.

Thanks for the suggestion 777,

The condition "OL" states it's a "Market Trade" (too small for price setting) which it appears to me it has.

That's why I'm questioning.

[STRAT]

Hi Julian.
Happy New Year to you and the crew at DB.

Just wanted to bring up a few points of interest.

(1)I notice many charts are still numbered as in the last post. Is the fix proving a bit more difficult than first anticipated?
(2)A great bit of additional info would be the conversion price on listed options. At present we need to wade back through announcements to find this info. Having it on hand in the details section would be great and easy when we are considering placing a bid on Options.
(3)Your site security Cert has expired.

[belgarion]

Hi Julian.
Happy New Year to you and the crew at DB.

Just wanted to bring up a few points of interest.

(1)I notice many charts are still numbered as in the last post. Is the fix proving a bit more difficult than first anticipated?
(2)A great bit of additional info would be the conversion price on listed options. At present we need to wade back through announcements to find this info. Having it on hand in the details section would be great and easy when we are considering placing a bid on Options.
(3)Your site security Cert has expired.

Big vote for point 2. ... (perhaps just links to the relevant annoucements?)

Thanks.

[Nurg]

By crikey, that boxing glove advertisement gets very annoying and tedious. I resize my screen so I can't see it at all. I think best practice for animated ads is to have them play once (to catch attention) then stop at a static image.

I clicked on the blasted thing once today (to try to keep it happy) and after fluffing around temporarily allowing popups all I got was "This issue is no longer available"!

[JulianG]

Happy New Year Strat

Thanks, I'll have a look into these though I'm a bit slow moving at the moment :)

Good luck everyone and let's hope for a better year on the markets.

[dragonz]

Is anyone else having trouble logging on to the Direct Broking website this morning?

[JulianG]

Wellington out with two substations down. We're back up now.

[Yankiwi]

Wellington out with two substations down. We're back up now.

Hi Julian,

I hope you can help. I'm trying to place a stop limit order with DB. In the sell order screen there is only one field for a price. How am I to go about entering a "trigger" and a "minium" price into the one field?

[JulianG]

Hi Yankiwi
It sounds like your are placing an ASX trade. You will need to place the order then ringing up. We anticipate offering conditional orders for the ASX mid-year. We are going through confirmation of availability for this at the moment so I'll have more news soon.

[Yankiwi]

Hi Yankiwi
It sounds like your are placing an ASX trade. You will need to place the order then ringing up. We anticipate offering conditional orders for the ASX mid-year. We are going through confirmation of availability for this at the moment so I'll have more news soon.
Thanks Julian,

Actually the order is on the NZX. Is this an option that is not available via DB? If so I will find it very disappointing.

[JulianG]

Have you read this>
https://www.directbroking.co.nz/directtrade/help/hlp_frameset.aspx?../help/hlp_orderplacement.aspx

[mondograss]

Do you need to have a particular sort of account with DB to see the trigger when option? I know I don't have it available.

[JulianG]

NZX triggers are standard as they are supported by the exchange platform. There may be an account level block so you cannot see it. Ring up the 0800 number and have it turned on.

[Yankiwi]

NZX triggers are standard as they are supported by the exchange platform. There may be an account level block so you cannot see it. Ring up the 0800 number and have it turned on.

Hi again,

I do not have an field available for "trigger when". I'll just ring in and sort it.

Thanks

[Yankiwi]

Do you need to have a particular sort of account with DB to see the trigger when option? I know I don't have it available.

Hey Mondo...

I just rang in and they sorted it out in no time. It's probably just an access issue.

Just explain the problem, give them your acct #, and walla!

[777]

Is anyone using DB getting these sort of messages on their screens this morning?

PHP has encountered an Access Violation at 044CB7B0
Fatal error: Cannot redeclare parsedeliveryinifile() in C:\Inetpub\wwwroot\openads\www\delivery\afr.php on line 50

[JulianG]

Hi
It is saying part of Direct Broking's website is trying to access memory on your computer. We require javascript and cookies for security reasons. A configuration has changed on your PC. Have you downloaded any Microsoft updates recently? I know there was one two days ago that auto-updated at my home PC.
Julian

[777]

Hi Julian,

All worked well yesterday and no updates done since. Also I have a Mac. It all seems to be working now. All I was missing was the panels for your promotions, top and right hand side. It still functioned normally.

Thanks for you reply

[Yankiwi]

Is anyone using DB getting these sort of messages on their screens this morning?

PHP has encountered an Access Violation at 044CB7B0
Fatal error: Cannot redeclare parsedeliveryinifile() in C:\Inetpub\wwwroot\openads\www\delivery\afr.php on line 50

I've never seen that one before.

I access DB via two different computers, 1 @ work (don't nark on me) and of coarse my home laptop :cool:

[JulianG]

A mac I wouldn't know sorry, though I intend to buy one myself soon.

The panels are a different server, they may have just been slow too slow load.

[STRAT]

Hi Julian,
Glad Im not trying to buy or sell right now. at 2 to 3 minutes before close on the ASX Im pretty much unable to get the Direct Broking site to refresh or open. Other web pages are fine so its not at this end. Just thought youd like to know.

PS not a grumble :D

[STRAT]

Mmmm, 45 minutes later and still broken. I assume it was/is a bit more than just an end of day traffic Jam then

[doon]

Mmmm, 45 minutes later and still broken. I assume it was/is a bit more than just an end of day traffic Jam then

It's not just you strat, I can't get in either.

[JulianG]

Hi guys
We're not sure what happened and we're still trying to find out sorry.
It seems to be good now, not that that is very helpful for last night.
Julian

[STRAT]

Hi Julian,
I have a question for ya. How are stocks prioritized in terms of depth update. I would speculate it is in alphabetical order. I was watching the open for BOW and VPE this morning. BOW was updated within a minute. VPE still had what appeared pre open bids up 15 minutes after open. I realize first trade was 16 minutes after open so Im wondering whether update of depth is at a lower priority prier to first trade or is it just that any stock code starting with a letter at the end of the alphabet is at the end of a cue of some sort.

[JulianG]

We don't apply priorities, we load in the order received. The data goes from NZX to the data provider to us so I'm also unsure who's priority we get. I'm assuming for speed, the data provider will not treat the data any differently to us. Alphabetical would make sense though actual live trading is as the trades are pushed out from the exchange.

[doon]

Hi Julian,
I have a question for ya. How are stocks prioritized in terms of depth update. I would speculate it is in alphabetical order. I was watching the open for BOW and VPE this morning. BOW was updated within a minute. VPE still had what appeared pre open bids up 15 minutes after open. I realize first trade was 16 minutes after open so Im wondering whether update of depth is at a lower priority prier to first trade or is it just that any stock code starting with a letter at the end of the alphabet is at the end of a cue of some sort.

I think S to Z opened late today on ASX, normally starts ~10:10 but lot of 1st trades went thru at 10:16 This could have had something to do with your depth update query?

[JulianG]

The trade data is pushed to us not pulled by us so not a query. The data is presented as we get it.

[STRAT]

Thanks Doon and Julian. That would explain it. Appreciate both your answers

[David Hardman]

The trade data is pushed to us not pulled by us so not a query. The data is presented as we get it.

Perhaps a little more detail could be added.

The ASX stagger their opening times for the market. See here

http://www.asx.com.au/resources/education/basics/trading_hours_asx.htm

The third Thursday of every month is ASX Option expiry day. On option expiry day the opening volumes are much larger than normal as brokers scramble to roll and/or close out contracts.

For this reason the ASX extend the opening phases by an additional 2 minutes (i think) for each group.

Hence VPE opened up for trading much later than normal on Thursday.

[STRAT]

Perhaps a little more detail could be added.

The ASX stagger their opening times for the market. See here

http://www.asx.com.au/resources/education/basics/trading_hours_asx.htm

The third Thursday of every month is ASX Option expiry day. On option expiry day the opening volumes are much larger than normal as brokers scramble to roll and/or close out contracts.

For this reason the ASX extend the opening phases by an additional 2 minutes (i think) for each group.

Hence VPE opened up for trading much later than normal on Thursday.Excellent to know. Thanks David

[777]

Is any one having trouble logging on to DB this morning? I have three accounts and all come up with invalid password or username. Tried twice on each account. Don't want to be locked out after third attempt.

[doon]

I logged in just now- all OK for me.

[whatsup]

O K 4 me as well.

[777]

Thanks guys. I can now get in as well.

[STRAT]

Hi Julian,
Can you have a look at this?

http://www.sharetrader.co.nz/showthread.php?p=252284#post252284

[Brut]

Hi Julian,

When an Order is placed (either buy or Sell) it usually takes about 3 - 5 minutes to get processed. Are the orders all done manually? It can be fustrating & at times has cost me money. I have also had orders processed but not shown on the buy/sell depth so had to cancell these orders & re-submit?

I also have a trading account with ASB Securities & when an order is placed it is instant.

[JulianG]

Hi Brut
A 3 to 5 minute delay seems a bit exagerated. Our own measures show about 30 seconds to get through the filters. Can you send me some examples by email please?
Julian

[Brut]

Hi Brut
A 3 to 5 minute delay seems a bit exagerated. Our own measures show about 30 seconds to get through the filters. Can you send me some examples by email please?
Julian

If it was only 30 seconds that would be great! All the buy/sell orders that I have placed take at least 3 minutes to get processed?

What are other peoples experiences with there buy or sell orders with Directbroking? Do your orders take 30 secs to get processed or the 3 - 5 mins that I experience? Maybe it's just me...

Brut

[Yankiwi]

If it was only 30 seconds that would be great! All the buy/sell orders that I have placed take at least 3 minutes to get processed?

What are other peoples experiences with there buy or sell orders with Directbroking? Do your orders take 30 secs to get processed or the 3 - 5 mins that I experience? Maybe it's just me...

Brut

I'd say my average is between 1 to 2 minutes for orders to take effect with DB

[777]

Usually takes less than a minute but occasionally it is 3-4 minutes. Never figured out why though. Most times the delay is not important but can see that it could be in some cases.

It may be the speed the internet is achieving at the time of your instruction of course.

[Hoop]

My Firefox version 3 is a lot slower than before (version 2)..so I now swap to IE8 RC when firefox slows. I have found that IE8 seems to be a lot more responsive than Firefox when on the DB site.

Julian...am I imagining things or could it be my computer with all my personal internet junk on board handles IE better than firefox on some secure sites such as DB?

[OldRider]

I don't use Direct so cannot comment on speed problems that might exist there.
However my experience has shown that different browsers show considerable speed variations with some websites. The worst I have noticed is IE with Rabobank, where logging in with IE just hangs for minutes all the time. Firefox,Flock and Opera don't seem to have any problem. I don't think the Rabobank site has advertising which often seems to be a delay causer, though surely not in order placement with Direct.

I have no technical ability in this area so don't have a clue why it happens, whether it is my computer or whatever. As well other problems, like different formatting when printing
I have solved by using the variety of browsers I have mentioned.

So a simple solution to the problem may be to experiment as Hoop has done, it worked for me as well.

[JulianG]

Software developers develop better for the browsers they develop on so there is an effect on websites.

Brut, I'm wondering if the filters are picking you out. Can you let me know your habits and how you stack up your orders? Probably pm me here so know one finds out your strategies.

[STRAT]

If it was only 30 seconds that would be great! All the buy/sell orders that I have placed take at least 3 minutes to get processed?

What are other peoples experiences with there buy or sell orders with Directbroking? Do your orders take 30 secs to get processed or the 3 - 5 mins that I experience? Maybe it's just me...

BrutDepends on whether its ASX or NZX.

NZX usually seconds
ASX minutes as yall say but thats to appear on screen. I assume the order is actually placed somewhere in the middle of that time frame?
I have had orders executed on the ASX before they get to the depth page

[JulianG]

There is a data lag between what happens and what is displayed.

[Brut]

Hi Julian,

I don't know what you have done (if any?) but I placed 2 buy orders on the ASX today & both orders were processed in 30 to 40 secs so I'm happy with that.

Thankyou!

[JulianG]

I didn't do anything but I am wondering if we have a rule in place that affects some trades. If it starts happening again let me know.

[Hoop]

Hi Julian

Concerning PRC excising of the rights and options

I noticed on my portfolio the PRCRA were entered but the extra PRC + PRCOA on excising those rights have yet to appear.
Do we have to manually include these into our portfolio?

[JulianG]

I'm not overly clear on this but corporate actions should appearing automatically. If that isn't happening then ring the 0800 number. It seems a straightforward thing to me. I do know the options PRCOA’s have been attached to the Rights PRCRB, which have now converted back to PRC. So I would have thought you would see them.

[Hoop]

I'm not overly clear on this but corporate actions should appearing automatically. If that isn't happening then ring the 0800 number. It seems a straightforward thing to me. I do know the options PRCOA’s have been attached to the Rights PRCRB, which have now converted back to PRC. So I would have thought you would see them.

I rang the 0800 number. They weren't actually sure why either. The extra numbers received from applying on the form was logical as they were not applied through DB but from registry so those PRC + PRCOA would not be expected to show up automatically on my portfolio.

Anyway...Problem solved. I manually imputed into my portfolio the PRCOA + my extras I applied for. Thxs Julian

[POSSUM THE CAT]

Julian portfolio updates for change of code (ASX) do the happen automatically or do clients need to change them.

[JulianG]

Where we catch them. If I've missed one send it through and I will get it changed.

[POSSUM THE CAT]

Julian ASX BBW became IFN on Monday. Thanks

[RossT]

Morning,

Just looking at your Markets summary page. The Dow lost near on 2% last night, but your page still shows the previous sessions near 2% rise as at 11.21am this morning.

I know your site probably gets the feed automaticaly but if the correct feed doesn't come thru in time isn't there anyway you could blank out old data?

Obviously people should check or get info from more than one source but i was just wondering how many people are being guided by the old data when it appears on screen to be current. I've noticed this a few times now. And taking the Dow today as an example, it''s 4% innacurracy.

[JulianG]

Sorry Ross we only get end of day but there seems to be a persistant bug here. I'll find out what is going on.

[Nurg]

DB website is performing very poorly. It seems to be primarily a problem with the advert server (as.directbroking.co.nz) which makes all the pages slow to retrieve.

[Yankiwi]

DB website is performing very poorly. It seems to be primarily a problem with the advert server (as.directbroking.co.nz) which makes all the pages slow to retrieve.
I'll second this query. The page sometimes waits & waits to load, and when it finally does I get an error message within the banner ad sections. As it's been happening off and on since the middle of last week (at least) can you check in to your ad server please.

res://ieframe.dll/dnserror.htm#https://as.directbroking.co.nz/openads/www/delivery/afr.php?[/url]

Minus the [/url] of coarse (it showed up on ST as a link without it)

[JulianG]

On to it, thanks

[Nurg]

Hi Julian

The problem is happening again right now.

[POSSUM THE CAT]

Direct Broking is going to stop using JDV Joint Venture as a Broker & Chess Sponsor for some Clients In Australia & changing them to E Trade This is a real pain in the Rear End

[JulianG]

Correct, but a commercial reality.

Having two brokers in Australia adds cost. JDV is an excellent company. So is Etrade. We have seen no discernable difference in either companies performance of their services. So as the customer gets the same experience the decision becomes about the biggest commercial benefit for the shareholders. Etrade is an ANZ company too so the answer was pretty clear.

You will be receiving a letter with your options in the next few weeks. It will include a prepopulated form should you choose to transfer.

Don't leave your choice to the last minute so outside of signing the form and provided your CHESS details are up-to-date at JDV, any changeover will be seemless.

[POSSUM THE CAT]

Julian have allready received your forms & it is nowhere as simple as you make out it is a lot more complicated than when I transfered to JDV originally about $10 in photocopying instead of just a summary of holdings And HIN number and maybe more because of takeovers & share purchase plans in process. Also according to your staff about 3Days of not being able to use account. A posting here as well as the breif note on your web site would have been nice. A curtesy email as decision was made would have been excellent

[JulianG]

Possum
- There has been a notice on the logged in notice page for nearly two weeks.
- The 3 days is incorrect, you can continue to trade and we will administer unsettled trades in the changeover. I will rebrief the staff member.
- The 'courtesy' letters have not been received as we have not started sending them.
- You are being swept up early because you wish transfer holdings and one transfer in a month is better than two.

[doon]

Correct, but a commercial reality.

Having two brokers in Australia adds cost. JDV is an excellent company. So is Etrade. We have seen no discernable difference in either companies performance of their services. So as the customer gets the same experience the decision becomes about the biggest commercial benefit for the shareholders. Etrade is an ANZ company too so the answer was pretty clear.

You will be receiving a letter with your options in the next few weeks. It will include a prepopulated form should you choose to transfer.

Don't leave your choice to the last minute so outside of signing the form and provided your CHESS details are up-to-date at JDV, any changeover will be seemless.

So if we have an account now with eTrade Australia, as I imagine lots of us have, what would be the point/benefit/advantage in using Direct for ASX trades now?

[POSSUM THE CAT]

Julian the request to transfer holdings was completd on 29 Sept 2008 or has some body mixed up accounts & if you can do what you say in the last two replies why do you need a photocopy of every chess holding statement.

[JulianG]

Doon, what was the point in having two anyway? Presumably there was a reason behind it. Who DB executes through will make little difference as our services and pricing aren't changing.

Possum, the ASX makes the rules around how this works, not DB. As for the other, I'm looking into it. A transfer shouldn't take that long.

[dragonz]

One of the advantages of e-trade over JDV is that you dont get charged the "up front Booking fee" for Rights issues. This is a pain when your only Trading the stock and have no intention of participating in the issue.

[dragonz]

DB website is performing very poorly. It seems to be primarily a problem with the advert server (as.directbroking.co.nz) which makes all the pages slow to retrieve.

Its doing it again this morning :(

[Yankiwi]

Its doing it again this morning :(
... and it's getting old really fast.

Can you please get this looked in to Julian.

I understand the need for DB to have the ad banners, but if they don't load we can't click on them can we? It is very irritating when the portion of the page we actually want to see (our account, therefore DB's income) is lagging.

Please get this sorted.

[JulianG]

Adserver is coming down

[Hoop]

Hi Julian.

You are probably aware of it...but...just in case you're not......

After logging in and go to the Welcome page the top 4 red squares "Free daily updates with The Independent ...more>> (http://www.stuff.co.nz/business/dailybusinessbrief)"
takes you to stuff.co.nz web page that says...
Page not found

Sorry the page you are looking for no longer exists.


I assume Stuff.co.nz wants subscription money for The Independent....another Commercial Reality Julian?

[Nurg]

DB website seems to have crashed badly.
"SQL Server does not exist or access denied."

[JulianG]

It's responding as normal for me

[Nurg]

Yes, came right about the time I posted, but had been poorly for a few minutes.

[Sehnsucht888]

I had some HZN shares, and so got the rights given to me. I took these up directly with Horizon via BPAY (as per their letter).
Does anyone know will/when will these be updated into my portfolio? Does JDV feed this information back to Direct? I'm not sure exactly when they would appear Allotment last night, but Trading from next Tuesday, (apparently - not sure why not now...) - but my brother can see his through CommSec..

Thanks

[JulianG]

Not generally for rights taken up directly.

We have no part of the transaction so we don't know. If you have the head shares in the CHESS with JDV account and you communicated your HIN when you took up the rights then JDV will know but we usually won't see that information unless you trade them through us.

[Sehnsucht888]

Ok, thanks for that Julian. Just need to track those things manually then.

thanks

[doon]

Ok, thanks for that Julian. Just need to track those things manually then.

thanks

You can just manually add them to your 'My Portfolio' at Direct. Choose 'new movement'.

[Sehnsucht888]

Thanks doon.
Its more than I'm just not sure when I can trade on them, and that I got the full allocation. I need to wait for the statement to confirm maybe.

[POSSUM THE CAT]

Sehnsuct888 Check the share registry for your holdings

[Sehnsucht888]

Thanks for that Possum. I did try that, but even when I could get a response from the site - its pretty rubbish, I couldn't get a result.... Oh wait that was computershare... I did find HZN was another site, but the only progress I made there was that I now have a PIN being sent out to me so I can login, I couldn't find any where to just check a holdiing.

cheers

[Brut]

What a total F**kup with E-Trade being down all day today. The system was jammed with Directbroking & I couldn't buy, sell or change any orders that were already placed. The Dealer Desk at DB were just as useless, they couldn't help & didn't know what orders had gone though???

This has cost me money today & I'm totally pissed-off (might look at ASB Securities)

[JulianG]

Hi Brut
No excuses for this, all I can say is sorry. We apologise to you and everyone affected.
Julian

[Brut]

Julian,

It is now 9am the following day & I still don't know what orders were traded yesterday (if any). When is this going to get sorted?

[JulianG]

Not sure. There has been a lot of work through the night and it is still underway to reconcile which orders made it through.

[POSSUM THE CAT]

JulianG with the change to E TRADE From JDV have we now gone to T+4 days for settlement Trade Thursday 4/06/2009 Remitance advice recieved Today. Plus 4 days

[JulianG]

There was a holiday on Monday in Australia.

[David Hardman]

There was a holiday on Monday in Australia.

Etrade is screwed again today.

Probably will have a knock on affect with Direct...

[JulianG]

It is slower, but it is working

[POSSUM THE CAT]

JulianG My Apologies

[Brut]

Julian,

This is still happening again today? Can't buy, sell or change existing orders!

Bloody hopeless!

Julian, do you realise this is real money (and not just play money!)

This is my income & it cost me heaps yesterday.

You said it is slower, but it's not working in my account. Orders are not getting processed???

[JulianG]

Everyone affected please ring me on 04 498 9970

[winner69]

Julian,

This is still happening again today? Can't buy, sell or change existing orders!

Bloody hopeless!

Julian, do you realise this is real money (and not just play money!)

This is my income & it cost me heaps yesterday.

You said it is slower, but it's not working in my account. Orders are not getting processed???


Sounds pretty disasterous mate and no doubt gets you a bit pissed off with life eh ... seems a bit mickey mouse like

If this is your 'job'/business you need a back up plan when things go wrong .... business risk mitigation and all that .... promise me you will work on one will you

Hope they sort it out pronto for you ... once and for all

[JulianG]

It just kicked in thanks to those at the top table on both sides of the Tasman.

Those affected need to ring me so we can ensure trading as normal.

[Brut]

Sounds pretty disasterous mate and no doubt gets you a bit pissed off with life eh ... seems a bit mickey mouse like

If this is your 'job'/business you need a back up plan when things go wrong .... business risk mitigation and all that .... promise me you will work on one will you

Hope they sort it out pronto for you ... once and for all

Hi Winner,

Sorted now, Julian actually rang me at home (don't know how he got my phone number, bit scarey actually)

I'm a full time Dad so don't get much time checking my orders, so when I place an order online I hope it gets processed. It gets fustrating when it's out of your control & when you ring them they can't even help?

Hopefully all sorted now.

[dragonz]

Hi Julian

OK this is probaly a stupid question but how can I trade an index? For example I want to buy S&P/ASX All Ords (Gold) [XGD]. Is this possible with Direct Broking?

Cheers

[JulianG]

there are ETF's on the ASX and NZX that follow indexes. Look up smartshares and ishares or index funds

[STRAT]

Saw this while trying to make a bid this morning

ASX orders may be delayed due to technical difficulties in Australia.

Work is being done to resolve the problem as soon as possible.

We sincerely apologize for the inconvenience.

Hi Julian,
Is this more of the same indicated in earlier posts?

[JulianG]

No I should have taken that down by now :)

[JulianG]

Reuters consensus opinions rolled out to the website over the weekend. You must log in to see it. It is available on the quotes menu as you would access a chart. The coverage is much wider than the previous research. Further suggestions on how you want this sliced and diced are welcome.

[Yankiwi]

I'm quite unhappy to have made an internet payment to my DB Call Account yesterday afternoon, and not see it showing up in my account this morning.

I've rung DB only to find out that when they were entering the deposits this morning they used the wrong date for the transaction to appear. (or something along that line)

Needless to say I was relying on them to post my transaction correctly so the funds would be available upon opening. The open has come and gone and I've missed the boat, thanks to the DB inaccuracy.

DB has assured me that it will be corrected in "an hour or so". I wonder if they will also ring the NZX and see if todays opening can be ruled a false start, and turn back time? :rolleyes:

I guess this loyal customer will just have to suck it in and swollow the bad DB taste in my mouth.

Thanks for letting me down. :mad:

[JulianG]

Yes sorry but I don't understand why you didn't trade. If you were worried about the brokerage charge for a T+3 trade settlement, we would have made good on our own mistake and only charged the internet call rate.

[Sehnsucht888]

Does anyone know how to close out a position, but keep the history there for something that has changed? I have some rights that have been converted to head shares, but it seems the only way to get these so they don't appear in my active portfolio is to delete the original movement (As I can't add a sell because it says its no longer trading). But if I do that, I can't go back to see what I did in the past.

[JulianG]

Hi

We've added a business and financial summary and fixed the data problems.

You will see most of the NZX50, ASX200 and US and UK stocks covered in detail.

We're taking suggestions on what is next. Financial stateemnts? A stock filter/picker?

Julian

[STRAT]

Hi
A stock filter/picker?

JulianHi Julian
That would be cool :D

[Hoop]

Originally Posted by JulianG http://www.sharetrader.co.nz/images/buttons/viewpost.gif (http://www.sharetrader.co.nz/showthread.php?p=264129#post264129)
Hi
A stock filter/picker?

Julian

Yes.. please :)

[foodee]

Hi Julian

A stock filter/picker please.

..more picks, more biz eh.

cheers

[JulianG]

The picker is winning.

(hopefully) better picks = better investment results = more biz

We know the opposite is true

[Yankiwi]

Ditto - A filter/picker please.

[Sehnsucht888]

What about a view for the portfolio to show the daily movement? There is this on the watchlists, and total movement on the portfolio, but not daily.

Thanks

[sharer]

It would be really really useful to provide OBV along with the RSI, MACD etc.

[JulianG]

Hi everyone

I'm leaving Direct Broking today to go to London. Thank you all for helping me along the way, I've thoroughly enjoyed my time here.

Alice Saville, who has been working for me, is taking over. She will introduce herself soon and keep the dialogue and momentum going.

Soon she will roll out a new site improvement we think you will all like for managing your money.

Best of luck everyone. It's been fun.

Julian Grainger
:cool:

[Hoop]

Hi everyone

I'm leaving Direct Broking today to go to London. Thank you all for helping me along the way, I've thoroughly enjoyed my time here.

Alice Saville, who has been working for me, is taking over. She will introduce herself soon and keep the dialogue and momentum going.

Soon she will roll out a new site improvement we think you will all like for managing your money.

Best of luck everyone. It's been fun.

Julian Grainger
:cool:

Julian your work here on ST was much appreciated by me
All the best for the future.

Welcome Alice....Sorry about this as this may be one query that Julian is glad not to have to solve :)

I posted an example on The Chart - newbie Corner thread yesterday using an unadjusted and adjusted charts for NPX using the Direct Brokering Chart program. It seems the adjusted chart is wrong ..can you explained whats happened here.

I normally click on charts as a starting point after looking up quotes to see if anything has changed... so I did rely on the 100% accuracy of these charts (until now that is)

Alice you can see those charts I posted and the resulting query from Winner 69 as to their accuracy here (http://www.sharetrader.co.nz/showthread.php?p=264735#post264735)

Thxs in advance

[POSSUM THE CAT]

Best of luck for your future in London Julian

[AliceSaville]

Julian your work here on ST was much appreciated by me
All the best for the future.

Welcome Alice....Sorry about this as this may be one query that Julian is glad not to have to solve :)


Thanks Hoop - please see the original query for my reply.
Alice

[JulianG]

Julian was happy not to have it .... right I'm off. Thanks again everyone and thanks for the good wishes

[wbosher]

I'm just wondering if Direct Broking have any plans to include the "trigger when" field for stocks on the ASX in the near future? If not, is there any other way to set a stop loss? I've noticed that this is available for the NZX.

Cheers.

[AliceSaville]

Thanks for your query wbosher - it's a goodun.

I'll do some investigation and get back to you before the end of the day.

Alice

[wbosher]

Thanks Alice. :D

[AliceSaville]

At the moment, we aren't able to provide a "trigger" function for ASX orders - this is basically due to system and technical requirements.

Our new connections to E*Trade Australia (via CHESS) are a big step in the right direction for us though, so it's just a matter of working alongside E*Trade to figure out how and when we can set up the functionality.

Rest assured, we're aware of the demand for ASX trigger orders and of the benefits it will bring to traders such as yourself.

[wbosher]

Thanks for that.

[STRAT]

Alice
Bit of a broken record I know but
hint hint :D
No4 please

http://www.sharetrader.co.nz/showpost.php?p=268769&postcount=1

Have fun on the other side Julian

[sharer]

Any chance of adding OBV to the indicator options?

[foodee]

Or if addition is not possible than maybe replacing
one of the others with OBV.

[Brut]

Why does it take so long for orders to get processed sometimes??

ie, I placed a sell order today at 11.11am, it was achnowledged at 11.24am & finally processed at 11.26am?

Also, I placed a buy order at 11.13am, this was finally processed at 11.23am.

I understand that this won't affect alot of people but this fustrates me as you watch other traders/investors jump in front of you. I also have a business account with ASB & when I place a trade it's instant?

[STRAT]

I have a question about brokerage.

I set in place a sell the other day.
Brokerage $40au
Settlement given as estimate of XXX

After subtracting this amount from the sale value the brokerage actually was 73% higher

Anyone at DB like to explain this away for me?

[Steve]

All of my estimates have been accurate. Perhaps a glitch in their system?

[dragonz]

I have a question about brokerage.

I set in place a sell the other day.
Brokerage $40au
Settlement given as estimate of XXX

After subtracting this amount from the sale value the brokerage actually was 73% higher

Anyone at DB like to explain this away for me?

Have you got an Australian Bank account linked to your trading account. Sometimes they can get quite creative in thier foriegn exchange conversions.

[STRAT]

Have you got an Australian Bank account linked to your trading account. Sometimes they can get quite creative in thier foriegn exchange conversions.Hi Dragonz,
I would call anything up to 20% creative. I have other words to describe 73% which within them selves could be construde as creative. ST wont allow me to post them though.

[AliceSaville]

I have a question about brokerage.

I set in place a sell the other day.
Brokerage $40au
Settlement given as estimate of XXX

After subtracting this amount from the sale value the brokerage actually was 73% higher

Anyone at DB like to explain this away for me?


Hi STRAT,

I'd strongly advise you to give us a call so that you can speak with a Dealer and we can sort this out for you asap.

As a matter of confidentiality (and anonymity?!) it's probably best that I don't help you on this forum, but I can assure you that our Dealers will definitely be able to shed some light on the brokerage calculation used for this order.

Please give us a ring when you can - 0800 805 777

Cheers,
Alice

[STRAT]

Hi STRAT,

I'd strongly advise you to give us a call so that you can speak with a Dealer and we can sort this out for you asap.

As a matter of confidentiality (and anonymity?!) it's probably best that I don't help you on this forum, but I can assure you that our Dealers will definitely be able to shed some light on the brokerage calculation used for this order.

Please give us a ring when you can - 0800 805 777

Cheers,
AliceThanks Alice.

[dragonz]

Thanks Alice.

And dont forget to give us an update. :D