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cantab
15-07-2004, 02:45 PM
What did you all think of that disgraceful profit downgrade announced yesterday.

Disgruntled shareholders may decide to sell their shares like I did yesterday. Why not transfer the bank accounts as well. ANZ have just announced that they have made it easy to switch accounts.

ANZ
15/07/2004
GENERAL

REL: 1249 HRS Australia and New Zealand Banking Group Limited

GENERAL: ANZ: ANZ Media Release - ANZ makes switching bank accounts easier

ANZ makes switching bank accounts easier

ANZ today launched Australia's first integrated account switching service designed to increase competition and attract new customers by making the switch to ANZ's market-leading bank accounts easier.

Since ANZ launched its new low-cost bank accounts - Access Advantage and Access Select - in February 2002, over 300,000 net new accounts have been opened with 60 per cent opened by new ANZ customers.

Market research however indicates that while many customers want to switch, banking relationships can be "sticky" because of the time and effort involved in redirecting salary, direct debits and direct credits to a new account.

The ANZ online account switching service allows customers to simply enter all their relevant details once and automatically generate the necessary written advices to third parties. Features include:

Automatic letter generation allowing customers to type in their
information once and generate multiple letters.

Company address information is automatically entered - the address
details for most major companies who use direct debit and direct credit payment methods is already provided.

Customers can use the service in the convenience of their own home
where they have access to all their bills and statements.

ANZ Managing Director Personal Business Mr Brian Hartzer said making account switching easier was an important step in freeing up the transaction banking market by allowing customers to move easily to the best product at the best price for them.

"Our online switching service is the first of its kind in Australia. It helps streamline what has been a time-consuming chore in changing banks. The service is part of our strategy to grow market share in personal banking by making ANZ easy to do business with," Mr Hartzer said.

The new online switching service is free and can be found at www.anz.com/switch Customers simply need to enter their old and new bank account details, identify all of the regular payments set up on their old account and then click a button to generate letters notifying recipients of their new ANZ account details. In most cases, customers will still be required to visit a branch to close down their old account, as a number of financial institutions currently do not accept written authorisation.

ANZ's Access Advantage account provides unlimited ANZ transactions (excluding non-ANZ ATMs) and a cheque book option for a flat monthly fee of $5. Access Select is a low-cost account with no monthly fee, six free electronic withdrawals, free internet transactions and a cheque book option.

For media enquiries contact:

Kate Gore, Media Relations Manager
Tel: 03-9273 6190 or 0409-655 551
Email: gorek@anz.com

Gofish.
15-07-2004, 03:19 PM
After the treatment my wife received from the ANZ I wouldn't recommend ANYONE transfer to the ANZ. (She dealt with a business manager, and had personal and business accounts, mortgage & biz loan)
The new ads showing a happy community face for the ANZ are a sad attempt to try and repair some of the damage of the past, but the people are the same.

southernman
15-07-2004, 04:08 PM
Cantab.
I use E-Trade Aust , which uses ANZ as bankers.
I also have a BNZA Account who uses it's parent, NAB.
I took a look at your posting, only to find that the site you posted is no longer.
Maybe the ANZ found it to difficult ???



quote:Originally posted by cantab

What did you all think of that disgraceful profit downgrade announced yesterday.

Disgruntled shareholders may decide to sell their shares like I did yesterday. Why not transfer the bank accounts as well. ANZ have just announced that they have made it easy to switch accounts.

ANZ
15/07/2004
GENERAL

REL: 1249 HRS Australia and New Zealand Banking Group Limited

GENERAL: ANZ: ANZ Media Release - ANZ makes switching bank accounts easier

ANZ makes switching bank accounts easier

ANZ today launched Australia's first integrated account switching service designed to increase competition and attract new customers by making the switch to ANZ's market-leading bank accounts easier.

Since ANZ launched its new low-cost bank accounts - Access Advantage and Access Select - in February 2002, over 300,000 net new accounts have been opened with 60 per cent opened by new ANZ customers.

Market research however indicates that while many customers want to switch, banking relationships can be "sticky" because of the time and effort involved in redirecting salary, direct debits and direct credits to a new account.

The ANZ online account switching service allows customers to simply enter all their relevant details once and automatically generate the necessary written advices to third parties. Features include:

Automatic letter generation allowing customers to type in their
information once and generate multiple letters.

Company address information is automatically entered - the address
details for most major companies who use direct debit and direct credit payment methods is already provided.

Customers can use the service in the convenience of their own home
where they have access to all their bills and statements.

ANZ Managing Director Personal Business Mr Brian Hartzer said making account switching easier was an important step in freeing up the transaction banking market by allowing customers to move easily to the best product at the best price for them.

"Our online switching service is the first of its kind in Australia. It helps streamline what has been a time-consuming chore in changing banks. The service is part of our strategy to grow market share in personal banking by making ANZ easy to do business with," Mr Hartzer said.

The new online switching service is free and can be found at www.anz.com/switch. Customers simply need to enter their old and new bank account details, identify all of the regular payments set up on their old account and then click a button to generate letters notifying recipients of their new ANZ account details. In most cases, customers will still be required to visit a branch to close down their old account, as a number of financial institutions currently do not accept written authorisation.

ANZ's Access Advantage account provides unlimited ANZ transactions (excluding non-ANZ ATMs) and a cheque book option for a flat monthly fee of $5. Access Select is a low-cost account with no monthly fee, six free electronic withdrawals, free internet transactions and a cheque book option.

For media enquiries contact:

Kate Gore, Media Relations Manager
Tel: 03-9273 6190 or 0409-655 551
Email: gorek@anz.com

Gofish.
15-07-2004, 06:57 PM
Hi Cantab, I don't think a formal complaint was made in writing, the assault was so full frontal, in writing and verbally, and apparent policy, that there didn't seem to be any point. We covered things and I vowed eternal emnity. I love getting calls from market researchers, and later reading about the ANZ's low customer ratings.
BTW, it was in Christchurch, but the lady in question I think moved to Auckland, probably as a promotion.

Rgds Gofish

Mr_Market
17-07-2004, 02:39 PM
Remove the '.' form the url. i.e. www.anz.com/switch

Capitalist Pig
17-07-2004, 05:09 PM
Another aspect to consider is that NAB's troubles have dragged down the prices of the other banks as the analyst with their amazing insight anounced on mass that the Aussie baking sector 'may' not be such a good investment 'now', the damn same day NAB announces its downgrade.

So now the reef fish jump out of 'banking' and I move into to buy the scaps at discount for the long-term.

As for ANZ and its reputation I tend to look more at its efficiency as a determinate of value, I am buying for the long term based on the fact Aus is an expanding economy and has huge population growth and everyone needs a bank account and a house (mortgage) and a car (loan) and to treat themselves to what they deserve (more loans!!)

I am sure many do not share my opinion.