I know this person well and know the retirement village.It is their honest experience so far.
Nothing malicious but i understand that with nom de plumes one has to be careful re what anyone else says ;can be agendas galore ,esp on H/C.
Resthomes/villages are way better than they used to be. Trouble is speed and efficiency conflict with compassion and caring some of the time. I acknowledge its a tricky thing to balance caring for the elderly and making a profit. Just choose carefully when pacing a family member.Imagine it is yourself.