DB not handling the volume too well today
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DB not handling the volume too well today
Sorry and thanks
On to it now.
More of the same at close Julian.Originally Posted by JulianG
We've made some changes overnight that will hopefully alleviate the problem. Let me know how it goes.
Thanks Julian,. Seems better today. I guess we will have to wait for the next crash to test out the improvements
sweet
thanks for letting me know
Im starting to feel like one of the team
How about a staff discount?Im starting to feel like one of the team
Hey strat, I telephoned DB about the same time you posted your message yesterday, after waiting for most of the 1st hour ASX trading for the site to 'come right'- The dealer I spoke to at that stage wasn't aware of the problem, but checked, agreed, & said he'd get it right. (Good guy Johnny) Now I think I may have been first, so if you get a staff discount I want one too! They do a pretty good job at DB, guess yesterday could have unearthed some system issues!
Yes. Justine always watched the site. Seemed to pop up if any "wrongs" were called
like DB owning STer!
might have moved on...
I liked DB but no need for them anymore with all investments in ASX and using Commsec.
Were always helpful on the phone and answered email quickly.
Ive always found them good too other than the odd server problem or what ever it is/was. Im surprised when you called they were unaware though
I guess that makes you and I the DB guinea pig and the DB lab rat
I am getting sick of the these outages and slow motion DB website.......not updating my buy/sell orders and not showing partial trades "VERY soon" after they occur.
DB have to lift their IT game here!
Hawke.
“For me life is continuously being hungry. The meaning of life is not simply to exist, to survive, but to move ahead, to go up, to achieve, to Win.”
thanks
the feedback is appreciated. We are working on a permanant fix as previously advised. Because the data feeds aren't completely under our control it take a bit more time than we would like
Hi Julian,
Thanks for responding to we -the DB Clients.
I trade regulary (credit client by net and phone) and have paid thousands in brokerage fees your way- and I am pretty happy with most of the service I have got from your company- infact great service! The Website is the main concern recently.
Two other areas I would appreciate answers on please-
1. I trade ASX companies a lot- I am concerned at the exchange rate spreads I have seen. When trading the same company especially within hours/same day the buy and sell AU forex rates seem very wide (Eating up profits on slim trades).
This only leaves me with the impression that either DB or your bankers/owners (ANZ??) are rampantly profiteering from Clients foriegn trades.
Given that the NZD is one of the most highly traded world currencies (given our small size) -Surely there is plenty of currency liquidity to pass to clients the good service of very tight Buy/sell forex rates? This would encourage more trading- If you announced the tightest Forex margins around -I am sure!
A past broker showed the live BUY/SELL rates for AU forex/share trades - THIS would be a be a good aspect to view live.
I am not interested is using and AU dollar account.
2. Please confirm to all here that in the event of major financial meltdown- that all client funds are guaranteed by your owners -ANZ? As best a guarantee as a major bank can make anyway.
This given many here are past Access Brokerage clients and we were hung out to dry for some time while we had funds frozen and and uncertain- untill the BNZ were guilted into repayment of funds.
Full answers are much appreciated in advance and I am sure will be closely followed by hundreds of your cleints here.
Kind Regards,
Hawke.
Last edited by Hawke; 24-01-2008 at 07:52 PM.
“For me life is continuously being hungry. The meaning of life is not simply to exist, to survive, but to move ahead, to go up, to achieve, to Win.”
Hi Hawke,
Hey thanks for the business.
First up, our parent company allows DBL to operate very separately from their own marketing, products and pricing teams. They are very good owners actually, allowing us to retain separate structures and governance. They want to retain the ability to push boundaries - talking to you in a public forum.
1. Our spread is set from two principal factors - to be competitive and to alleviate currency risk. And then hopefully, there is some profit at the end.
- We monitor what our broker competitors charge and I can happily say we are cheaper and try to maintain this position.
- With currency risk; our spread isn’t completely live but the price updated frequently throughout the day which means there is currency risk for us; the highest being on T+3 payment options which only DBL provides. Fluctuations over 3 days can be wild with the NZD so we are exposed in a positive or negative way on any trade. We can and do get affected in the negative but on balance the current spread allows us to hedge against that from becoming an issue.
- And yes we do try to make a profit from it. That is why we are here.
So without some form of AUD currency account I don’t have room to help you here but at least you know our honest position on it.
2. ANZ does not guarantee the funds as a bank deposit.
- Never has, never will.
- We do have separate governance; operate under exchange rules and different laws of the land from the bank. There is investment risk which is for you and your advisors to judge. Please read the investment statements available here. https://www.directbroking.co.nz/dire...unt_180907.pdf.
- Is it relatively more or less than any other broker account? Again, for you or your advisors to judge . We're purely executionary, not advisory, which allows us to be a cheaper option for you to trade.
So your initial comment does beg the question that we have been discussing at DBL for a while.
For the average day trader, what sort of package would you like to see from us?
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