Given their ages and their income sources a bank would probably consider that their future income potential is always going to be benefit based - super will replace whatever they are on now. That makes the ability to repay equation unacceptable for a bank. I'd bet that they've been declined by banks which is why they are with Harmoney. So, potentially, unacceptable risk at standard bank mortgage rates but acceptable for Heartland Bank through Harmoney? The difference being that standard bank lending considers loans as individual transactions and Harmoney's bulk funders consider the pool of their investment.