Computershare

[Banksie]

And don't try logging in on a different computer because you will need to remember the answers to one of those 3 security questions you set - I sent them this email on Monday and still no response.

While I applaud your efforts to upgrade the security on your investor services - I am finding it frustrating to use.

You see, I cannot remember what my favourite animal is, much like I can't remember my favourite colour, the first-girl-I-kissed's name, or my favourite toy. These type of security questions are very subjective and not important details in my life. So I forget.

I do remember things like my maternal grandfather's name as it is objective and unchanging. (Although my wife's paternal grandfather's first dog's name is probably something I wouldn't remember either.)

I seem to recall that two of the three security questions were of the objective type (see I haven't totally succumbed to dementia) but the problem is the site keeps banging on about this poor animal that is clearly no longer in my good books.

Please could you instruct your login service to ask me one of the other questions - alternatively send me a procedure for resetting the questions.

[karen1]

Banksie, I wasn't going to go there, don't get me started!

Have to wonder what set the site off on such a ludicrous procedure, were they hacked? Or is it more likely that someone is justifying their existence/job?

I think I've aged considerably in the last few attempts at getting around Computershare, pent up anger/frustration is not good for the health.

Good luck in getting a response to your message in a decent timeframe, I better get mine before you get yours though! The acknowledgement on 4 April said they would respond as soon as possible???

Sadly, I don't think we will see any improvements sometime soon. Pity, as if it weren't for investors, where would they be?

[Snow Leopard]

No one has mentioned Penny!

Don't you love Penny?

Penny may be able to answer the questions you do not need to ask.

Penny gets rather confused if you ask her a 'hard' question.

Over thirty years ago there was a text based computer game called Adventure where you could get stuck in a "maze of twisty little passages" (you keep picking a direction to move and you are still in the maze) which played on the University mainframe computer.

Penny is the modern version.

Best Wishes
Paper Tiger

[McGyro]

Banksie, your seem to forget a lot. Have you also forgotten your meeting with Kim Dotcom? Or am I confused?

[Banksie]

Banksie, your seem to forget a lot. Have you also forgotten your meeting with Kim Dotcom? Or am I confused?

Kim who?

<wipes manure of jacket>

[Bobdn]

Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic

[777]

Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic

GENERAL: TEL: Notification of Change in Share Registry 04:07p.m.
TEL
17/06/2014 16:07
GENERAL

REL: 1607 HRS Telecom Corporation of New Zealand Limited

GENERAL: TEL: Notification of Change in Share Registry

Market Release

17 June 2014

Notification of Change in Share Registry

Telecom Corporation of New Zealand Limited (TEL) advises that effective from
the start of business on Monday 23 June 2014, management of the Telecom
Corporation of New Zealand Limited share registry will move from
Computershare Investor Services Limited to Link Market Services Limited.

From that date the new contact details for the Telecom Corporation of New
Zealand Limited share registry will be as follows:

New Zealand

Link Market Services Limited
Level 7 Zurich House
21 Queen Street
Auckland

PO Box 91976
Auckland, 1142

Phone: + 64 9 375 5998 (investor enquiries)
Phone: + 64 9 375 5999
Fax: + 64 9 375 5990
Email: enquiries@linkmarketservices.com
Website: www.linkmarketservices.co.nz


You obviously follow this share from a distance.

[Bobdn]

Thanks very much 777. Compushare just sent me an email today advising of this was just about to share. Appreciate you posting nonetheless.

[waikare]

Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic

I received a letter a few days ago advising that were moving to Link Market Services.