Quote Originally Posted by Saamee View Post
BUT WAIT THERE IS MORE!!!

You may have just received an email not intended for you. Ironically enough, the email did say a few things that are correct: We recently switched to a new email system - which, while super exciting both for us and our customers, can sometimes come with a few teething issues. Today it means that we accidentally sent you the wrong email - for which we sincerely apologise.
Here's what you were meant to receive:
As you will be aware, in June this year we moved from our Service fee model (1.25% of all Principal and Interest repaid), to a tiered Lender fee model that applied to the Interest only. This change, however, was only applied to new lending - with all loans that you had invested in prior to June 13th continuing to have the older Service fee model applied.
Unfortunately, on September 19th a technical error in a software update inadvertently stopped applying the 1.25% Service fee to Principal repayments on your pre-June loans. This means you have been undercharged $ XX.XX. We have now fixed the issue, and will debit your lender account by $ XX.XX today (20th October). At the same time, we will be adjusting for a double payout of principal which also occurred in September.
Same issue here, they offered no information around the adjustment they shall make for the double payout of principal so I have questioned them for detail r.e this as should be expected.