I have noticed with banks over the years that things happen a lot faster for those who have money and banks are slower when you have none.
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I sent a letter noting my dissatisfaction to "Shareholder Relations" to see if anyone is interested in hearing me moan
I recently opened an "on Call" (2.5%) account with them on line. I had to have ID and proof of address etc. I was successful eventually but it took 4 days, I had to call them a couple of times to see what was happening as long delays between me submitting documents an them updating me. I guess when you are dealing with a web site the web site eventually has to ask questions and:eek2: get approval of a person.
The bigger issue is poor performance in share price. Despite discounted share offer and dividend re-investment I am still down the gurgler a bit on this one. My stop loss hasn't been triggered but at some point I need to pull the plug and put the money into something that offers a return on the capital I have invested.
Yes their systems seem archaic, took me days and goodness knows how many rejected photos, to open an investment account, finally it matured and is now in an online call account, but im still not able to get into it.
Because i dont have a printer they snail mailed me some more forms, i returned them, now i guess they will post me a password. If i wasnt a shareholder, id have given up trying to open an account.
I suspect many people would do.
I just took everything like bills, passports etc in to one of their offices and the nice man did everything (i did have to fill in a few forms) in a few minutes and I left with an account number and a password ...along with a few pens and a cap.
They’ve closed that office now .....things more efficient online and by phone they say.