Originally Posted by
blackcap
I nominate this guy for dick of the day;
"But for many others, the reality is if you've spent $5000 or $10,000 on flights to the US or Europe, they're in quite a privileged position in society as it is.
"The reality is, do you want your need or desire to have your ticket refunded ... do you want that to be the thing that really puts our national carrier into dire straits, and ultimately the service that you want to be there in the future, that you make that vulnerable?" Patterson said.
What a complete tosser. Its not the customers fault that Air has not managed their balance sheet. Later in the story:
"At December 31, the airline's liabilities included $1.4 billion revenue in advance, which was tickets it had sold but not yet provided the service for. That was compared with $1 billion cash in the bank."
So by the looks they have been eating customers money before they have provided the service. Bit naughty if you ask me.