Yes - Great Service Indeed
Quote:
Originally Posted by
Beagle
http://www.nzherald.co.nz/nz/news/ar...ectid=11890883
I know it's a cliché but its the caliber of AIR's staff that make the difference.
What's the bet that most of the people on that flight, (if nothing had of been otherwise said) would have otherwise be really scared ?
I was actually on this inbound Wellington flight, returning from Ho Chi Minh to WLG via AKL. As mentioned in the article, the service on this flight was excellent and the Captain did a very good job communicating before, during and after the flight to re-assure customers. He outlined that it was perfectly safe flying conditions for this aircraft and assured also that flying directly into the wind true southerly with no cross-wind actually made quite easy (I have a commercial pilot licence and my own small aircraft, can confirm this)
Once landed, he came out and greeted all the passengers warmly along with the cabin crew. Was a good touch. Funny enough, after 4 years travel to AKL each week..this was actually a relatively tame landing..... Northerly, buffeting cross wind approaches a lot more volatile. The walk to get the car from long term car-parking was more life threatening - pitch black, 50knot winds, hail, windchill factor making temp minus zero.
Air NZ service to / from Vietnam was excellent. Check-in at both ends was efficient. Given gold elite, we managed to get upgraded to Premium Economy both ways and my wife's 'gifted' upgrades went through also. In-flight service, food was great.. Unlimited champagne top-ups made sure we slept soundly!
Anyone else get nostalgia when you board an Air NZ flight from a foreign country to come home? They had 'how bizarre' from OMC playing .. made me smile
Kicking myself a little re Air shares. It was my largest holding and was quite significant. Sold out around $2.80 and made great gains over past 14 months with divies also, yet now looking at current price some weeks later with some wry smiles.. Well done to all those who still hold after the dip. Really is a solid Co. with good management team in place.