I recently opened a couple of direct call accounts with them. At the time they were paying 2.15% which beat the other banks, but this has dropped to 1.90% over the past few weeks, so probably haven’t really achieved anything by switching, given my paltry sums of money ;)
Their website and app are adequate but only just. Incredibly uninspiring interfaces. My main annoyance is that the app doesn’t (yet) support account nicknames, while internet banking site does. Makes no sense to offer that option in one platform but not the other, but hey, no big deal I guess.