Originally Posted by
Sideshow Bob
We recently broke some glass at home - bit of an accident on a glass sliding door.
New house, and went to the window joinery company and they put us on to Metro. They didn't have the glass in stock - so had to order it - took between 1-2 weeks.
I thought we weren't going to get invoiced, but turned up 3-4 weeks later. It was an insurance job, and Metro had quoted for it. Invoice came in circa 10% less than the quote. Invoice was supposed to come to us, but went to the insurance company instead - they had already paid out to us.
Nothing wrong with the glass or the job - but some of their basic business processes were not exactly timely or best practice.