Okay, maybe it's a bit strong at times. I don't have a very fond opinion of Drury, which I need to balance when writing.
Is churn an issue? I honestly don't know. The number is likely low but it could herald problems if it is not zero. Why not raise it with the management? Why is tweeting a video of an exploding whale a priority when there have been so many developments since September that the CEO could comment on?
For now, I'll follow the smack talk not knowing who to believe:
http://boxfreeit.com.au/2013/11/25/c...ralian-market/
Put it this way, if Xero can continue to grow as fast they did despite cloud solutions released by MYOB, Intuit, Reckon one, then my analysis is wrong and Xero in good shape. Next 12-18 months will tell.