JR for me as a frequent traveller (from a regional airport) have got no complaints about AIR service and pricing. Competitors Jetstar and Virgin Blue only try and compete on the main trunks and you will never see them servicing the regionals (no money in doing that )
AIR has emerged over the last few years as a very efficient airline and with great service. Go fly a domestic US airline and then you will know what "no service" is about.
Note: I do not own any shares in AIR or work for them, but as a constant traveller I think AIR has a lot to be proud of.
I have no sympathy for the foreign airlines coming in to the NZ domestic market, low balling prices and then running off licking there wounds when they realise the market isnt as big as they thought.
Competition in business is good but the playing fields need to be level and the same for everyone. How come AIR cant operate within AU ??? We open our market to "foreign" competition. Australia is not a foreign country but they love to suck the profits out of this country be it airlines, banks etc etc.