Disintermediation. A long word that is wrecking the furniture in the used car sales world.
Back in the day when a movie star wanted to travel by plane to promote her films she would go to a travel agent, now she would bypass the agent and book directly with the airline on the internet.
Same thing is happening in the used car business. For a while it was assumed the new efficient model was an ordinary Kiwi joker wanting to buy a used car would bypass the used car dealer and their margin by raising his finger at a vehicle auction. Hasn't worked.
Nowdays this kiwi joker is more likely to look on the internet to find the used car of his dreams.
https://en.wikipedia.org/wiki/Disintermediation
Boop boop de do
Marilyn