I go further than that. I now won't deal with a company in any industry unless I can go in and 'thump the desk' if necessary. It is all very well going 'on line' or dealing by telephone. But what happens if there is a disagreement in policy? This happened to me a few years ago with travel insurance. My claim got turned down on the phone, but I asked to see the fine detail of the policy. Sure enough my claim was legitimate and I eventually got paid out. However on my initial phone call the insurance company was very forceful in stating I was not covered. Whether I just got an over zealous person on the telephone trying to protect shareholders interests I will never know. But the whole incident brought home to me that sometimes those cheap internet deals are no so cheap when circumstances become contentious!
SNOOPY