Do you happen to be connected to using Wifi when you ran the connection speed test? If so, try using a wired connection.
Hopefully tech support isn't too OT for this forum :)
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Jim best to ring support services
Of interest you could post your problem on this forum..This is the Geekzone Spark new fibre forum thread
or here to enter the main Spark threads...
For others with different providers http://www.geekzone.co.nz/forums.asp
Often the IP technicians answer your posts
A very informative and interesting site...especially if you are thinking of swapping providers..
Not spark, but might help. Had the same problem with vodafone, technician came around Saturday, he said most modems, wireless boxes come with the same frequency. With the advent of netflix etc too many people on same frequency is causing problems. He reset frequency and download went from 2 to 49.
Yes, you're right on the money with this one. Interference is one of the primary cause of customer complaints to ISPs and corporate helpdesks about internet performance, and is what I was alluding to earlier. Wi-Fi interference typically impedes downlink performance disproportionately, and with so many fibre customers connected to via Wi-Fi, this issue is very common.
I’ve seen SPK take an unfair beating on many occasions due to failures with customer equipment, or misunderstandings of how performance should be measures (GYI speedtest.net isn’t necessarily a good indicator of internet connectivity performance).
Spark NZ is 1 year old today. Whether it has grown into a good year old baby from a matured/decayed zombie will be known on the 21st August. What's your bet on it?
The competition continues as Spark broadband is now available in JB Hi-Fi and Noel Leeming stores.
Just over a week until the results are in. The SP trembling nervously. One wonders if there has been a little leakage from the boardroom.