Originally Posted by
emearg
The service at the Warehouse has always been terrible. I think it has improved a little in recent years but not much. Personally I used to accept that as part of 'you get what you pay for'.
That said, it is interesting to compare the service at Bunnings and the Warehouse. Both pride themselves on having large shops with the cheapest gear. Surprisingly the Bunnings people are incredibly helpful and know a lot about a huge range of products (at least at the Naenae and Porrirua big stores in Wgtn). So if Bunnings can get the service aspect right why can't the Warehouse? Perhaps there is no management focus on this? Actually it seems pretty clear that good customer service isn't their focus which for a retailer is a really bad thing!
I also wonder if the world has changed a bit from the best days for the Warehouse? There isn't much doubt now that the world has limited resources and which kinda makes you want to buy a product that will last so you don't waste resources and fill up land fills. Cheap alone isn't enough anymore.
The Warehouse have improved the quality of many items, but they still seem to be missing something?
The Warehouse has a few things to do to get their business back on track. I have no doubt they can get back on track, but maybe not with the current management/board/focus?