Been there and got very upset
No one has mentioned Penny!
Don't you love Penny?
Penny may be able to answer the questions you do not need to ask.
Penny gets rather confused if you ask her a 'hard' question.
Over thirty years ago there was a text based computer game called Adventure where you could get stuck in a "maze of twisty little passages" (you keep picking a direction to move and you are still in the maze) which played on the University mainframe computer.
Penny is the modern version.
Best Wishes
Paper Tiger
Obviously being a share investor for over 40 years isn't long enough.
I received a letter from Computershare in the post (yes snail mail) re: Cavalier requesting Electronic communications..Now I have had these boxes ticked in my Computershare Account for years now so what's happening??... Anyway... .The systems people running Computershare have a deluded sense that they have developed a very simple access to one's online account feature that even the most newest of newbies will have no trouble with
I sent this email to Computershare a few minutes ago...enjoy
Hi
Cavalier form requesting email mailing
..Hmmm I'll have this sorted with Computershare in no time flat
No worries..just bring up the Computershare login page... enter my ID and password......
......Ehh what's this???.....
... a further security check name, breed and colour of my pet.....really!!!! how on earth can I remember the exact wording letters and spacing's for this....Hmmm, which pet? I have 3 ...Ok, I'm a tryer .
fail, fail, fail..
what's this?..a red notification to contact computershare.. my account is disabled?.. Great..
....Ok I'll stay cool as this will be easy to solve...Hmmm...where in earth are the NZ contact phone numbers?? ...not on this webpage, not on this one either, nor here or here..ah ha phone numbers!! damm they're ozzie ones. ..ahh here it is..phew that only took 5 minutes..
Got it..ohh..its a toll call and no 0800 number..
...oh well It will only cost me a few cents to fix so no worries..eh..It's ringing..A automated directory..that's OK..pushed the 5 button...a human voice answered and transferred me on.. and they put on hold!!..Great!!....Oh dear what's this dreaded sound .."we are currently experiencing high volume of calls"................waiting ..............waiting............ listening to the 2nd most dreaded sound, that of instrumental chamber music ...
..after 20 minutes waiting .. 3 thoughts were occurring, I should be working not listening to music, the thought of the toll call cost accumulating.. and...I'm reaching my end of my tolerance level to chamber music....
....Ended call...
...and so ended my suffering...well not quite.. I still have apprehension, thinking about future frustrating moments possibly hours in attempting to get my account working again.
.................................................. .................................................. .........................................
Sir/Madam..All I wanted to do was to update my account to receive email for Cavalier Company report..I was led to believe this was a simple task...
.................................................. .................................................. .........................................
So..my email request to you is... (and I'm now down on my knees pleading for help)... Can I kindly request for both of us to waste more time in an attempt to open up my account so I can change that one simple setting..to get Cavalier to send me their company's reports via email
Thank you in advance
xxxxxx xxxxx
I have my own problems with them at present
Quote:
Originally Posted by
Hoop
...
Thank you in advance
xxxxxx xxxxx
Those kisses on the bottom should have you sorted in no time.
I am fairly confident that Computershare have done some rationalizing of late and this has reeked chaos for people like me who have multiple accounts with them.
Best Wishes
Paper Tiger
PS: How is the old CAV SP doing?
I got thanked by a robot this morning
Quote:
Originally Posted by
Jay
Also have had problems with only 2 CSN's - does not seem to accept the same email address for more than one, now never sure which email address belongs to which CSN ...aaarrrrggghhhh.....
Link much simpler
Can't wait to know how they replied!
Automatic reply: Locked out of my account #NZ CS AKL Ecomms 8.48am
Thank you, we have received your email and will respond to you as soon as possible.
Kind regards,
Computershare Investor Services
" ...With a new look, more features and enhanced security, ...."
Yeah..thanks Brain..
My response to an email received yesterday regarding my locked out account.
Interesting to see the email address I have to respond to is a No-reply address ...#NZ CS AKL Ecomms <No-ReplyEcom@computershare.co.nz>
I'm assuming the address is legit but that's not the issue.. I find it rather disturbing for a company to ask for client's account security details via email .
I'm not sure how much to make public so I have blanked out some privacy detail..
Hi
I tried to log in today just in case, but I am still locked out..
Thanks for your email....I don't want to come across as a difficult person to deal with but I established a rule with my family never to share our ID and log in with anyone online or through emails... it would not be a good look if I broke my own rule.
Is there an 0800 support number I can ring? or some other verifying way I can contact you.. Waiting long periods of time on a toll call seems very unfair to the customer wanting help.
Cheers
On 5/10/2016 5:02 p.m., #NZ CS AKL Ecomms wrote:
Hi ,
Thank you for email below - to assist me to help you end your suffering I was hoping you would be able to supply me with your CSN number, or the full name that your shares are registered under. If you could also advise if you can recall your password for your Investor Centre account, or if this will need to be reset as well?
I can then have a look in the back ground and see what options we have to ensure we succeed in getting you all logged into your account.
Kind regards,
Computershare
xxx > Investor Services New Zealand
Level 2, 159 Hurstmere Road
Takapuna, Auckland 0622, New Zealand
www.computershare.co.nz
| CERTAINTY | INGENUITY | ADVANTAGE |
The next generation of Investor Centre is here. With a new look, more features and enhanced security, it’s the latest in online investor management tools.
The robot thanked me again
It seems the no reply address is a reply address
Thank you, we have received your email and will respond to you as soon as possible.
Kind regards,
Computershare Investor Services