Grumpy Gold Elite member pissed with AIR ...says customer service ethic down the gurgler or something like that
http://zawilski.co.nz/post/179745244...r-service-dead
Printable View
Grumpy Gold Elite member pissed with AIR ...says customer service ethic down the gurgler or something like that
http://zawilski.co.nz/post/179745244...r-service-dead
Getting rammed these days. Call it a cheeky tackle
https://i.stuff.co.nz/travel/travel-...ngeles-airport
New bird to debut on the Gold Coast route. https://www.msn.com/en-nz/news/natio...cid=spartandhp
Looks good. Centre seat 3cms wider than the 320, but the reporter was still hanging over the seats next to him. And as for him encouraging people to bring more carry-on luggage (my personal hate)...……..
I guess I'll get to try one of these next year.
https://www.cnbc.com/2018/11/13/why-...ar-market.html
Got to be good for AIR.
This guy reckons AIR might replace the 777s with 787-10s
https://traveltalk.nz/news-opinion/a...boeing-787-10/
The person isn't wrong though.
The idea of what service is has slipped a lot.
Also their planes are that great.
Flew Auck to Adelaide in business and the service was great.
Adelaide to Melbourne on Virgin in economy - great service, nice plane. Left 20min late (staff member sick) and arrived 5 min late. Kept informed along the way.
MEL to AKL on AIR economy. Told boarding 20min late but gate still said original time. Also no reason why.
Actually left 1 hr late and arrived 1 hr late. No reason given - most annoying.
Also the seat was a bit flat - sore bum after a couple of hours and this was a 787-9.
Staff was very average!
Might as well just get the cheapest.
So much for Luxon's mea culpa (https://www.nzherald.co.nz/business/...ectid=12129918) where he said in September that they were in the process of hiring 80 more call centre staff (amongst other half apologies). Maybe they need to hire 80 more.
A text message about a cancelled flight just isn't good enough....
Tianjin Airline is stopping service to AKL from March 2019 as well. Is it a because Air NZ is winning the game, or a slow down in the tourism sector overall? That's worth a moment of thought. Maybe it's doing more harm to AIA, than AIR.
Bear in mind that AirNZ is looking after the line check and ground service for the Hong Kong Airlines birds in AIA. So that's a revenue drop when HKA cuts back their service.
Unfortunately (and probably deservedly) not number 1 anymore
https://www.tvnz.co.nz/one-news/worl...year-reign-top
Singapore pipped them.
"Air New Zealand is one of the few airlines in the world to have an investment grade credit rating, is a staunch supporter of its home country and has been enjoying a healthy expansion in both its domestic and international markets. Its overall product is superb, and its business class bed is outstanding,"
Bouquets for the credit rating, brickbats for its fleecing the regions imo.
They don't "fleece" the regions. They don't like flying routes that lose money (weird) they like to make a profit and stay in business and keep people employed and they pay a heap of tax. It's alright for businesses to make a profit and stay in business. New Zealanders generally struggle with the idea of companies making a "profit". Seems dirty somehow.
And if there is so much money flying to the regions, great, competitors will be lining up.
Well said. If Air did not price the regions the way they do, then there would be no AIR. (unless the govt went and bailed them out again). Its a free market out there, if you think AIR is charging too much on those regional routes, go set up an airline yourself and cream all those profits.