I wonder if it has ever occurred to some people that :-
1. AIR immediately took steps on Friday afternoon to waive change of booking fees and allow people to take other flights at the original price paid
2. AIR exec's might have been very busy most of Saturday trying to find extra capacity to put on Chch routes ?
3. That AIR are still struggling to meet capacity and flight schedules due to the RR engine issue
4. Do these "experts" realise its the weekend and most executives would have been at home with their families ?
5. It might take some time to put in a software edit to change the pricing structure in the companies booking system.
Anyone can pretend they are the CEO and could do better and many often do. As you suggest, its almost a national pastime. What I find interesting and sad is those same people don't bother offering a single constructive comment on the situation itself in the appropriate thread https://www.sharetrader.co.nz/showth...ch-2019)/page2
I see AIR are refunding the difference in price paid for all tickets bought between the massacre and before the capped prices were introduced, such that nobody will pay more than the capped price for any ticket purchased after this atrocity occurred. Of course I expect the cynics will say that's just a marketing stunt and they should never have charged extra in the first place...like somehow the airline can instantly change its systems for goodness sake...
I for one have complete confidence that AIR's executives have done the best job they could in extraordinary circumstances.
https://www.msn.com/en-nz/news/natio...cid=spartandhp
Anyone cynical enough to think this is just marketing PR is a very sad person in my opinion.