I lost alot of confidence in Kathmandu after the website hack in mid March. A few hundred dollars was taken out of my credit card after I bought stuff off their website during the hacking window. Thanks to the incompetence of their security team, I had to waste time and go through the trouble of getting the fraudulent transactions reversed at my bank.
Thankfully I was able to get a full refund, but some other affected customers were not as fortunate and couldn't get refunded:
https://www.nzherald.co.nz/business/...ectid=12213674
In my opinion, Kathmandu need to take responsibility and assist affected customers get their money back, because it's all Kathmandu's fault.
When customers go onto the Kathmandu website and enter their private information to buy stuff, they are putting their trust into Kathmandu to keep that data safe. Now that trust has been broken for many customers, including myself.
Makes me think twice about buying off the Kathmandu website again and just buying stuff online in general.