Originally Posted by
Joshuatree
Cheers PSE .A new high in share price.Great to see AVEO innovate here. is this an industry first, below.?
Geoff Grady: So My Aveo Way came about because of customer feedback. And this is a very important thread through our business overall, listening to what the customers have to say. So out of the survey of over 5,000 residents last year, there were a number of touch points that concerned customers in retirement villages, generally. And they related to the way they come into the villages and the way they exit. So we set about engineering a new relationship, a new contract with our residents that solves some of those problems for them.
Giving them a 21 day cooling-off period, a 90 day settling-in assurance and then on the way out, they don’t have to worry about when their property will sell. We’ll buy it back after certain periods. We don’t charge them any selling fees, or any marketing fees and they don’t have to worry about refurbishing their units. And we know already that customers will accept those, as addressing part of their concerns.