Quote Originally Posted by Toukshare View Post
Hi,
I have a quick question regarding repayment schedule.
I have a loan taken on 19-AUG-2019 where the borrower does not seem to have made any repayments yet. Ever. To me this means that if it is, at worst, a monthly schedule, they should have made repayments on 19-SEP, 19-OCT and 19-NOV. But no. Nothing.
And yet the loan is not marked as 'in arrears', or any other non-current status. It is still 'current'. Whereas HM seems to modify the loan status to 'in arrears' in others.
I have attached the screenshot.
HM loan LAI-00171188-20191126.JPG

Are there any circumstances where that could be right? Maybe in case of 'unforeseen hardship', but then would HM inform us if they had granted this to a borrower?

Thanks

I rather think you are expecting Harmoney to behave like we would expect an organisation that cares about their customer to behave.....

I think your answer is in your questions words.......

Harmoney does not commuicate how we expect or would like.

I suspect you loan is in arrears and you finding out about it from Harmoney is in a 'holding pattern'.

Maybe best you call the Support Team on their 0800 #!