AIR - Air NZ.

[Baa_Baa]

AIR punters sure don't like that $3.00 mark, 3 days attempting and failing, then the fourth day through on trades and big pullback to $2.91. $3.00 is only the midpoint of the Bollingers, looks like a back test of $2.90-$2.86 is next, which is the floor of the descending wedge providing current support.

[winner69]

classic....see a lot of negative press on this in the US current on social media...

Winner are you aware the level of subsidy you are paying as a rate payer to Singapore airlines for ten years, the have a competitive advantage now on the new route :-)

Yep, its a disgrace and probably hasn't been fully disclosed yet.

The Wellington City Council (and its Mayor) is as dodgy as with so many 'secret' deals with developers and the like.

And being part owner of Wellington Airport they should be ashamed of themselves about being so keen on the runway extension. (Disclosure - on a stop the runway extension action group)

[Mush]

Probably struggling not the right word but not one of their busiest and at times not always full.

Probably quite lucrative capacity wise if they ‘manage’ the number of flights between them.

I think it's been one of the better performing sectors since JQ exited a few years back. Load factors do not necessarily indicate performance, given higher yielding traffic (due to less market capacity) more than compensates.

[iceman]

Why not just honour it and put it down to marketing ....Is the bad press really worth it ?

Agree stoploss. This is extremely poor customer relations from AIR. Makes me wonder what the Customer Service department is thinking, or rather, why aren't they thinking. Silly stuff and they will do themselves significant unnecessary reputational damage from this.

[Beagle]

Agreed. Most established studies have shown that people with a bad experience will tell 20 other people about it, almost as though they're on a mission to make the company pay whereas with a good experience they'll tell perhaps one or two people. The problem is these studies were done before the advent of social media so people going out of their way to tell people about their bad experience will make a vastly bigger impact these days. You would think someone at AIR would have the intelligence to make the call to simply suck it up and honour the cheap tickets wouldn't you !

https://www.nbr.co.nz/article/market...gains-b-211982
Air also starting to now come under pressure from steadily rising crude prices. I've always thought AIR are in a better relative position than their competitors to compete with $70-80 oil with their modern fuel efficient fleet than with lower fuel costs. The irony that their special Dreamliner's are playing up right at the time when they need them isn't lost on me. I think this will be a great investment once the SP has corrected significantly more and Rolls Royce finally get their **** together.

[winner69]

One of those affected is Aaron ....he is a travel blogger with 10,400 followers on twitter ( so 10,400 could glance or pay attention to his tweets)

He seemed to be having trouble with his travel agent in getting a refund on the internal flight he don’t need because travel agent has to talk to AIR ....good luck

Interesting AIR response to Aaron initially was a curt ‘talk to your travel agent’

Doubt if Aaron will ever say nice things about Air NZ

And Beagle I reckon more than 20 of his mates know about this.

[emveha]

Whoops

https://www.stuff.co.nz/business/100...ld-too-cheaply

Thank goodness they been cancelled for shareholders sake

Now that "Flight Prices You're Not Allowed to See" ad finally makes sense.

[Beagle]

https://www.stuff.co.nz/business/100...ld-too-cheaply
Wide range of opinions on this one. See comments section.

[777]

One of those affected is Aaron ....he is a travel blogger with 10,400 followers on twitter ( so 10,400 could glance or pay attention to his tweets)

He seemed to be having trouble with his travel agent in getting a refund on the internal flight he don’t need because travel agent has to talk to AIR ....good luck

Interesting AIR response to Aaron initially was a curt ‘talk to your travel agent’

Doubt if Aaron will ever say nice things about Air NZ

And Beagle I reckon more than 20 of his mates know about this.

Book through an agent then deal through the agent. The correct reply by AIR. As to whether it was curt or not depends on the attitude of the person receiving the reply.

[iceman]

Book through an agent then deal through the agent. The correct reply by AIR. As to whether it was curt or not depends on the attitude of the person receiving the reply.

I totally disagree 777. It was AIR that made the mistake according to the news and they should accept it and honour the fares. This is very bad form from AIR and I'm surprised they get away with it. Many will read this and many will never book with AIR in the future. They're already having quite a backlash from customer about the Dreamliner fiasco and poorer service from Hi Fly. They certainly don't need more at the moment and should know this. They are playing with fire.