Well - they "sincerely regret" the disruptions caused by their cock up. that's a nice gesture from them, isn't it?
On a different subject - at what stage turned the tiger into a panther to be reincarnated as leopard? As well - isn't SE Asia a bit hot for snow leopards, or did you stay in Tibet behind the big Chinese firewall?
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"Prediction is very difficult, especially about the future" (Niels Bohr)
Comment from niece who flew on AIR Dreamliner from Brisbane to Auck last week for family bereavement:
outrageous $800 for a o/w way ticket & the seats were simply terrible - very narrow & could hardly fit in them, no legroom at all - she & her mother are both slight build.
Then return flight to Syd was cancelled and alternative offered was a 2 leg dogleg.
Air NZ customer service was v unhelpful when she rang asking for alternatives - they tried to charge her another $50 for changing flight !!
In her Sydney job she is a heavy booker of corporate travel and has vowed to never book her anyone on another Air NZ flight. Very poor experience.
I think AIR are struggling.
Disc: sold our AIR last month
I haven't had the time to read the full incident report but what I find especially concerning is that there are now two separate area's of those engines that are known weaknesses. NZE sounds like it was sprayed with a fair bit of debris from the failure of the turbine blade towards the rear of the engine.
One wonders what would have happened if a fan blade had come off the front section of the engine where they're now having problems with the compressor blades ?
I have no desire to fly on one of AIR's so called dreamliners now.
Last edited by Beagle; 04-05-2018 at 10:33 AM.
Ecclesiastes 11:2: “Divide your portion to seven, or even to eight, for you do not know what misfortune may occur on the earth.”
Ben Graham - In the short run the market is a voting machine but in the long run the market is a weighing machine
Very good summary and makes it crystal clear that AIR will take a hit over this. Quite why the market hasn't woken up to this fact, go figure ?
Ecclesiastes 11:2: “Divide your portion to seven, or even to eight, for you do not know what misfortune may occur on the earth.”
Ben Graham - In the short run the market is a voting machine but in the long run the market is a weighing machine
In her Sydney job she is a heavy booker of corporate travel and has vowed to never book her anyone on another Air NZ flight. Very poor experience.
It is a truth universally acknowledged in the transit by enclosed airborne tube business that the one person you try very hard not to piss off is the corporate travel booker.
A fail for Cullen Airlines CRM system if it did not flag her as a very very important person. If she was flagged but not accommodated I expect the contact centre supervisor will be dragged backwards and forwards across the carpet in the sales managers office.
"Madam wishes at short notice to have a spare seat beside her for a mink coat and diamond studded handbag. Of course madam no trouble at all."
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Originally Posted by Snow Leopard
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