AIR - Air NZ.

[dreamcatcher]

I hope with all the Covid-19 & shoddy service by airlines the @Beagle makes a stand and drives to Queenstown

That will show the airlines eh!!

[Beagle]

I hope with all the Covid-19 & shoddy service by airlines the @Beagle makes a stand and drives to Queenstown

That will show the airlines eh!!

LOL Its a long way to drive for a one week ski trip but if someone has a current model BMW M5 they would loan me for the trip I am all ears

[dreamcatcher]

LOL Its a long way to drive for a one week ski trip but if someone has a current model BMW M5 they would loan me for the trip I am all ears

Can loan you the Prius just a little imagination required..........

[Beagle]

Can loan you the Prius just a little imagination required..........

[samjaynz]

I know Couta1 has experienced this and is still waiting for his credit...but wait, all is well, (sarcasm intended), they will have an online credit system by the end of July. Just another 2 months for him to wait, so three months to get his credit for bookings that were cancelled when the flights still flew.

My thoughts are that the real figure if they had to refund all tickets would run to many hundreds of millions. Possibly over $500m. The truth is they probably need all of the Govt's $900m loan and then some more to get through this crisis and if they had to refund all tickets they would need substantially more Government "support".

Thing is though, the amount of brand damage being done here is incalculable. What are Mr and Mrs Joe Bloggs who booked business class tickets to London for $20,000 going to use their credit on ? Where can they fly ?

Might go to Queenstown in September. Not sure yet, see how long we stay Covid 19 free. Might as well just book, (if and when I feel safe enough to do so), the very cheapest flights I can get as both airlines flying in N.Z. treat their customers like ****. I suspect there will be millions of people in N.Z. thinking like me in the future who would previously taken a parochial approach and backed "their" national airline thinking they would get better service...what a joke.

Agreed. When I go back to flying for work, travel etc my new approach will be whoever is cheapest. It's all crap, so why not save a few dollars?

[dobby41]

Agreed. When I go back to flying for work, travel etc my new approach will be whoever is cheapest. It's all crap, so why not save a few dollars?

I fly with 'best value' which isn't the same as cheapest.
Cheap and get there late?
Cheap and be cancelled.
I'll stick with value - may be AIR or another.

[Tomtom]

Good to see JetStar returning to market next month. They have a real chance here with AIR annoying customers with this refund policy. It used to be that people would pick AIR every time but, if JetStar can raise their service game, they could easily have half the profitable routes bookings.

[dobby41]

Good to see JetStar returning to market next month. They have a real chance here with AIR annoying customers with this refund policy. It used to be that people would pick AIR every time but, if JetStar can raise their service game, they could easily have half the profitable routes bookings.

IF they can lift their service game - why would anyone think they could?
Their problem seemed to be shortage of crew and thin on planes so sickness and plane service issue stung them.

[Raz]

Well when we open in LA. beagle ..my one will on the lot for sale, no point in the garage, you can have a free test drive if your keen to go over to that exciting city 😛

[44wishlists]

Are they obliged to refund non-refundable tickets? Providing a credit seems reasonable to me.

The problem is AirNZ still accepting booking for their cancelled flight. It's not the matter of refundable or not. When AirNZ clearly knows they cannot offer the service, and they are still accepting booking. That's really what angry me the most.