AIR - Air NZ.

[dreamcatcher]

Shareholders currently happy SP rocketed up yesterday in aus ..........$1.47NZ sounds about right

[Beagle]

What are their competitors doing? Are Emirates or Qantas handling their credits the same way?

No idea. AIR are subject to N.Z. law under the fair trading act. However their competitors are handling things is not an excuse for egregious breeches of this act.

[iceman]

What are their competitors doing? Are Emirates or Qantas handling their credits the same way?

Not sure about them. I had credits from an European airline. Full credit for 24 months (booking by then, not travelling) to be used for partial or full single or multi bookings for any flights with them.

[Beagle]

Not sure about them. I had credits from an European airline. Full credit for 24 months (booking by then, not travelling) to be used for partial or full single or multi bookings for any flights with them.

Seems substantially more reasonable.

[44wishlists]

Credit is credit....be greatfull to get it...

Otherwise...go and claim your insurance...if the insurance going to cover.

Consider u all lucky to get a refund or credit in your names only. Some airlines collapsed because of these unprecedented event....

Otherwise ...next time use your Waka to travel.lol

You got to be sh*^ing me King1212

Real story just happened last week in my family:
My partner’s sister in law currently in Hong Kong, she attempted to book a flight from Hong Kong to Auckland. After she make the payment online and receive “confirmation”, few hours later she receives notification the flight is cancelled. Then she receives a credit from Air NZ. And guess what, when I check the flight for her again, AirNZ is still accepting booking for that cancelling flight. If you don't call that a scam, what is scam?

This is extremely frustrating and disappointing. Why would Air NZ still take bookings online when there is absolutely no flight?

[dobby41]

Credits which if partially used the rest is lost.
If the credits are from international flights are hard to use in full domestically.

Well I have to correct myself here.
What I said is what has been reported but I just rang AIR (45min wait but very helpful person at the end) and booked a domestic flight using one of my credits.
They will issue a partial credit for the remainder.

Their website also says that they are working on a better way to handle using credits - online way.
Happy(ish) customer again.

[Sideshow Bob]

You got to be sh*^ing me King1212

Real story just happened last week in my family:
My partner’s sister in law currently in Hong Kong, she attempted to book a flight from Hong Kong to Auckland. After she make the payment online and receive “confirmation”, few hours later she receives notification the flight is cancelled. Then she receives a credit from Air NZ. And guess what, when I check the flight for her again, AirNZ is still accepting booking for that cancelling flight. If you don't call that a scam, what is scam?

This is extremely frustrating and disappointing. Why would Air NZ still take bookings online when there is absolutely no flight?

That is complete BS! (Edit - sorry meant to say.....BS on the part of Air NZ)

[Raz]

That is complete BS!

Are you sure about that? When they cancelled out flights to Sydney ex Christchurch the flights out have not been cancelled and can still be booked...

[Beagle]

https://www.msn.com/en-nz/money/busi...cid=spartandhp

AIR's behaviour is getting under a lot of people's skin. Coutts told me earlier today he's still waiting for his credit 4 weeks after it was promised.

[44wishlists]

That is complete BS!

If you don't believe it, go to AirNZ, and try to book yourself a one way ticket from HK to AKL on the 3rd July. Unbelievably, the flight is still open for booking. Attached is a screenshot of the email my sister in law shortly received from AirNZ, after she PAID for her ticket.

Attachment 11643