Incredibly show getting orders through. I placed an order into significant sell depth, it sat there for 15 minutes with no action (didn't even appear on buy depth, while other smaller trades were going through). Then that depth evaporated after 20 minutes and I've had to increase by bid price! But I can see that has not been actioned either (just over 10 minutes now, with ~10x sell volume available).

This is insane. Calling them just rings through. I know it's a difficult situation but if they aren't able to get orders through in a reasonable timeframe (while other brokers obviously are), then should they not admit this and send people to other brokers for the time being?

Am I being too harsh?