sharetrader
Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 34
  1. #16
    Guru
    Join Date
    Feb 2010
    Posts
    3,833

    Default

    Everything appears to be slow these days...there were times we couldnt even get through to a private number....banks etc a write off

  2. #17
    Senior Member
    Join Date
    Aug 2002
    Location
    auckland, , New Zealand.
    Posts
    671

    Default

    Quote Originally Posted by Caesius View Post
    Incredibly show getting orders through. I placed an order into significant sell depth, it sat there for 15 minutes with no action (didn't even appear on buy depth, while other smaller trades were going through). Then that depth evaporated after 20 minutes and I've had to increase by bid price! But I can see that has not been actioned either (just over 10 minutes now, with ~10x sell volume available).

    This is insane. Calling them just rings through. I know it's a difficult situation but if they aren't able to get orders through in a reasonable timeframe (while other brokers obviously are), then should they not admit this and send people to other brokers for the time being?

    Am I being too harsh?
    Caesius I do not think you to hash at all. I have the same bad experiences at times and lack of prompt action of orders can be very expensive. DB talks about exceptional busy times but delays happen regularly.
    If the problems are with the NZX as DB sometimes claim than the NZX should be closed at times they can not cope with volume.
    If the problem is with DB, I like to see reimbursement of financial loss.
    DB not answering phone calls is definitely a DB problem. I have also noticed that if ph calls get answered the friendliness which was there in the past has evaporated. Sad to see DB deteriorating lately.

  3. #18
    Legend peat's Avatar
    Join Date
    Aug 2004
    Location
    Whanganui, New Zealand.
    Posts
    5,004

    Default

    My view is that if you want to be a day trader you really need to have click and done transaction facility. Its not necessarily DB's responsibility to provide that and certainly in times of stress this is just what happens.
    Live with it or find another way is my comment.

    am I being too harsh?
    Maybe but I'm just working with how it is
    Last edited by peat; 25-03-2020 at 10:13 AM.
    For clarity, nothing I say is advice....

  4. #19
    Member
    Join Date
    Apr 2005
    Posts
    166

    Default

    Quote Originally Posted by peat View Post
    My view is that if you want to be a day trader you really need to have click and done transaction facility. Its not necessarily DB's responsibility to provide that and certainly in times of stress this is just what happens.
    Live with it or find another way is my comment.
    I see your viewpoint. However I don't want to be a day trader I just want my *at market* order placed within 45 minutes (and counting). I don't think most people expect that you'll be unable to buy/sell at market when there are times of stress when you sign up with DB; times like these is often when you rely on being able to do just that! Perhaps they should make it more clear that it is not their platform is really for those with a long-term (at least 1 month) orders.

    Out of interest, what are these other ways? Genuinely curious.

  5. #20
    Senior Member
    Join Date
    Aug 2002
    Location
    auckland, , New Zealand.
    Posts
    671

    Default

    Quote Originally Posted by peat View Post
    My view is that if you want to be a day trader you really need to have click and done transaction facility. Its not necessarily DB's responsibility to provide that and certainly in times of stress this is just what happens.
    Live with it or find another way is my comment.
    Firstly I am not a day trader however I find it frustrating when orders do not get prompt attention.
    Secondly all I expect of DB to supply a prompt service which I know can be supplied.
    Why do I know they can supply a prompt service, because they manage to do that for many years in the past.
    They also used to manage answering phone calls in a friendly and timely manner.

    I am not familiar with click and done transaction facility but will look into this. Thanks for the suggestion Peat.

  6. #21
    Junior Member
    Join Date
    Jul 2018
    Posts
    6

    Default

    Today is definitely unusually slow..been waiting for my buy order for the last 50 mins. I don't day trade but have been slowly buying these few days, and today is longer than usual

  7. #22
    Advanced Member BIRMANBOY's Avatar
    Join Date
    May 2011
    Location
    Wellington
    Posts
    1,581

    Default

    Frustrating of course but totally understandable if you think about it. Of course thinking about it is obviously not your strong point LOL. Ramping up from normal volume to these volumes as well as huge increase of number of changed/edited buy/sell prices is going to stretch even good platforms. This is an unusual situation so expecting the same service is just an unreasonable and (obviously) unreachable expectation. Allow extra time and also give yourself more flexibility with prices is my suggestion. No point in getting pi**ed off about it ..everyone in same boat.
    Quote Originally Posted by forest View Post
    Firstly I am not a day trader however I find it frustrating when orders do not get prompt attention.
    Secondly all I expect of DB to supply a prompt service which I know can be supplied.
    Why do I know they can supply a prompt service, because they manage to do that for many years in the past.
    They also used to manage answering phone calls in a friendly and timely manner.

    I am not familiar with click and done transaction facility but will look into this. Thanks for the suggestion Peat.
    www.dividendyield.co.nz
    Conservative Investing and dividend producers...get rich slowly!
    https://www.facebook.com/dividendyieldnz

  8. #23
    Junior Member
    Join Date
    Aug 2014
    Posts
    22

    Default

    They just advised me on average 45mins at the moment.

  9. #24
    ShareTrader Legend Beagle's Avatar
    Join Date
    Jul 2010
    Location
    Auckland
    Posts
    15,458

    Default

    Coutts wanted me to post that even with the volume he does, which is huge, and he is supposed to get priority because of that, he's not. 45-50 minutes is common at present.

    Its the same wherever you go though. Yesterday I tried to get a new computer for the family at Noel Leeming for the shutdown so everyone can be online and happy.
    The local store was almost completely cleaned out. What was left was overpriced. Found one Mrs B liked....sorry we don't have a new one in a box. Okay, we'll take the floor model. Sorry, can't do that, someone has stolen the mouse. Okay, we'll accept a generic wireless mouse instead. Can't do that, we're not allowed to sell you an incomplete product, its store policy. Really...they just couldn't have cared less and really didn't want to be there. Went to Harvey Norman instead. Found the same computer at a higher price. They had no interest in price matching, no new stock of that computer and no discount for taking the floor model that might have been on display for many many months. What can you do but suck it up and tolerate it ? That's the new environment we're living in now.

    Got to be grateful for any service you can get, no matter how slow it is or how much better it would have been in "normal times" Remember, all staff would rather be at home preparing for the lockdown that giving you service no matter how slow or poor it is. Think of Direct Broking in the manner of a checkout at a supermarket. Do you expect normal queue's or long queue's at present at a supermarket ?
    Last edited by Beagle; 25-03-2020 at 11:40 AM.
    No butts, hold no mutts, (unless they're the furry variety).

  10. #25
    Member
    Join Date
    Dec 2004
    Location
    , , .
    Posts
    181

    Default

    It must be costing them a fortune in lost brokerage.

  11. #26
    Member
    Join Date
    Apr 2005
    Posts
    166

    Default

    Quote Originally Posted by Beagle View Post
    Coutts wanted me to post that even with the volume he does, which is huge, and he is supposed to get priority because of that, he's not. 45-50 minutes is common at present.

    Its the same wherever you go though. Yesterday I tried to get a new computer for the family at Noel Leeming for the shutdown so everyone can be online and happy.
    The local store was almost completely cleaned out. What was left was overpriced. Found one Mrs B liked....sorry we don't have a new one in a box. Okay, we'll take the floor model. Sorry, can't do that, someone has stolen the mouse. Okay, we'll accept a generic wireless mouse instead. Can't do that, we're not allowed to sell you an incomplete product, its store policy. Really...they just couldn't have cared less and really didn't want to be there. Went to Harvey Norman instead. Found the same computer at a higher price. They had no interest in price matching, no new stock of that computer and no discount for taking the floor model that might have been on display for many many months. What can you do but suck it up and tolerate it ? That's the new environment we're living in now.

    Got to be grateful for any service you can get, no matter how slow it is or how much better it would have been in "normal times" Remember, all staff would rather be at home preparing for the lockdown that giving you service no matter how slow or poor it is. Think of Direct Broking in the manner of a checkout at a supermarket. Do you expect normal queue's or long queue's at present at a supermarket ?
    Yeah fair enough. I've calmed down a bit now, and get that we are lucky to be able to still trade. Although I will say, having worked in a real-time industry, I see no technology-related reason why trades shouldn't go through at times like this, so I suspect it's the human element that is the bottleneck.

    Does anyone who used CMC Markets or similar know if their platfrom has similar 30 min + delays?

  12. #27
    Legend peat's Avatar
    Join Date
    Aug 2004
    Location
    Whanganui, New Zealand.
    Posts
    5,004

    Default

    Quote Originally Posted by Caesius View Post

    Does anyone who used CMC Markets or similar know if their platfrom has similar 30 min + delays?
    Click and done
    they provide liquidity in the securities they offer
    which is mostly a good thing but not always when they spike the prices and hit your stop. Prices are obviously related to the market but you do have to accept that it is not the market, but their market.
    Last edited by peat; 25-03-2020 at 12:12 PM.
    For clarity, nothing I say is advice....

  13. #28
    Senior Member
    Join Date
    Aug 2002
    Location
    auckland, , New Zealand.
    Posts
    671

    Default

    Quote Originally Posted by BIRMANBOY View Post
    Frustrating of course but totally understandable if you think about it. Of course thinking about it is obviously not your strong point LOL. Ramping up from normal volume to these volumes as well as huge increase of number of changed/edited buy/sell prices is going to stretch even good platforms. This is an unusual situation so expecting the same service is just an unreasonable and (obviously) unreachable expectation. Allow extra time and also give yourself more flexibility with prices is my suggestion. No point in getting pi**ed off about it ..everyone in same boat.
    Ok Birmanboy, I agree we can give DB some slake and tolerate that their service is not as prompt the last 2 days compared with 2 months ago. The present pandemic is one out of the box.
    What I find less acceptable is that DB service has been noticeable worse 2 months ago compared with 2 years ago.
    This was long before the coronavirus had an effect on the trading volume on our market.
    Last edited by forest; 25-03-2020 at 12:18 PM.

  14. #29
    Member
    Join Date
    Sep 2019
    Posts
    59

    Default

    Best bet is to take a punt on where you think the price will hit and get your order in early. Today, for example, I put a buy order in for A2 @ 16.50 not long after market opening. SP soared well above that until ASX opened, sold off and cut down to my order like a hot knife. So today, I got lucky. I amended my order twice and turnaround was about 5-10 minutes so I *had* thought they'd sorted things out at their end, but from what I'm seeing here it seems I really did get lucky.

    So, that's what I've chosen to do. If my order hits, it hits. If not, better luck next time. I'm day trading, mind you, so my strategy doesn't address the very frustrating issue of trying to make an honest exit on a LTH with a SP rocketing down and no one at home at the other end to put your order through. As for the trades you see being processed ahead of you, they won't be retail.

  15. #30
    FEAR n GREED JBmurc's Avatar
    Join Date
    Sep 2002
    Location
    Central Otago
    Posts
    7,117

    Default

    ANZ share invest is a joke currently on the ASX place order still waiting hour later to see it placed ... was fine early on open but must be overloaded at present and forget about ringing the helpline it just doesn't connect you through but keeps telling you the same options
    People don't have ideas, ideas have people

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •