After 45 mins chatting with an Oanda 'LIVE' person I eventually made her understand.
I wont bore you with the whole transcript...its far too long and fills 2 A4 pages
at font 10.
Miss the first 50 lines, while she must have been on another planet......................
OANDA: [b]Your order would have been excuted if the the bid price dropped another 47 pips.[/]
arco: price was abt 237.22 when I placed the limit sell at 237.15...the price then dropped to 236.79
arco: about 40 pips fall
eventually the penny dropped.............
OANDA.I apologize I do see what you are referring to. I am sooo sorry for the confusion.
arco: OK...so what happened?
OANDA: Give me one moment to take a look.
OANDA: Unfortunately, I cannot be sure what has happened. Your order should have been executed. Our Technical is not available for another few hours, but as soon as they are in I will have them investigate.
arco: Will they contact me by e-mail ?
OANDA: Yes, by the end of the business day.
arco: Ok thanks
Bookmarks