TRA - Turners Automotive Group [previously TNR - Turners Limited]

[Hugo]

Hmm. Thanks for your perspective Rawz. There’s a bunch of narratives you could ascribe to the situation.

[winner69]

Should have got hold of Tina to sort it out

Or if that didn’t work got Clarke on the speaker phone

[toddhunter]

Hugo could you email me directly who you were dealing with at Christchurch Branch please? todd.hunter@turners.co.nz

This does sound like a "learning" opportunity particularly in the way we communicated it to you. Mistakes do happen (fortunately relatively infrequently in our case) but it is always in the handling of these that make or break an experience. We do sell a lot of cars on behalf of major lease companies and government departments so it seems in this case the incorrect price (by $1,500) was on the car for whatever reason.

Anyway sorry for the experience you have had and we can only try and do better if you give us the opportunity to next time. Hope to hear from you directly. Thanks Todd

[Hugo]

! Good morning! Thank you. I will get in touch shortly. I was thinking more about Rawz’ post and I feel defensive about it. I’d add that it’s not about the mistake, it’s about being given to understand a deal has been done and then finding out that’s not the case. It just seems a principle thing. The price on it was what I understood the price to be. I put effort into research and checking out how much to fix the panel damage on it. Hmm. Thanks.

[Rawz]

… I put effort into research and checking out how much to fix the panel damage on it. Hmm. Thanks.

Fair enough, Hugo. Not ideal

[winner69]

Bugger, we made a mistake but you can have the car for $10,230 …and here’s a little gift for the bother. …….shareholders wouldn’t begrudge the $1,500 as a rare event

As my old mate Alan used to say ‘it’s the putting right that counts’

[toddhunter]

Sure understand Hugo...look forward to hearing from you. Just to confirm though this is a genuine error by one of our team, not some "pricing" tactic, that is absolutely not what this business is about.

[Hugo]

OK. Have just sent Todd an email, basically forwarding the original email string but including the two images referenced. I've come back to the forum now and see the above posts. I do feel it necessary to underline that I completely agree with what Todd has said above. In no way do I think this was a pricing tactic. I personally rate Turners' ethics. That's why I went there.

[Hugo]

And not looking to undermine my case, but, and probably stating the obvious, this is a sharp industry that Turners works in. And you can easily image a narrative whereby an "operator" sees the disparity in value (the salesman evidently didn't) and takes adavantage of that by purchasing the vehicle and then onselling. I may be naive in imaging that simpe a scenario, but what I'm trying to acknowledge is that I expect that this would be a not untypical type scenario for Turners' to often deal with. And if I was shareholder, I'd want them to be wise to all tricks.

[iceman]

Great of you to respond like that Todd. Well done.