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  1. #91
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    Mar 2010
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    Quote Originally Posted by JBmurc View Post
    Anyone else having issues with opening up ASB securities page coming up with new NZX regs which i agree with but it wont let me click on the agree ??
    JB. I found it difficult at first. Have to click on all the highlite areas which recognises you have read the disclosures then can click on the agree which will then be readable.

  2. #92
    FEAR n GREED JBmurc's Avatar
    Join Date
    Sep 2002
    Location
    Central Otago
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    8,476

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    yep got it sorted .. which was good timing as got more funds to invest
    "With a good perspective on history, we can have a better understanding of the past and present, and thus a clear vision of the future." — Carlos Slim Helu

  3. #93
    Senior Member
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    Mar 2001
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    Auckland, , New Zealand.
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    1,408

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    Anyone having trouble with placing an order - won't go thru is it just ASB or is NZX to blame??

  4. #94
    Member Novitiate's Avatar
    Join Date
    May 2009
    Posts
    54

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    Yep, I'm having trouble. Finally managed - after a long wait - to speak to someone. It seems it is with the ASB system. When I spoke to them he said Australian orders were going through, though notifications weren't coming back the the ASB platform and NZ orders would have to be done by phone. I think it has got even worse since I was talking to them not long ago - it now looks as though all order have to be made by phone.

  5. #95
    Member
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    Aug 2009
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    417

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    Hopeless, timing was so important today but...

  6. #96
    IMO
    Join Date
    Aug 2010
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    Floating Anchor Shoals
    Posts
    9,695

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    Cant access any of my portfolio let alone trade any!.

  7. #97
    Guru
    Join Date
    Feb 2010
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    3,008

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    What an absolute disgrace. They have obviously just pulled the pin on us. Totally unreliable service. Will they pay compensation to customers for losses incurred today?? They won't answer the phone, their platform is dead, absolutely sh*te service.

  8. #98
    The Kid
    Join Date
    Oct 2014
    Location
    Rotorua
    Posts
    426

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    Quote Originally Posted by Logen Ninefingers View Post
    What an absolute disgrace. They have obviously just pulled the pin on us. Totally unreliable service. Will they pay compensation to customers for losses incurred today?? They won't answer the phone, their platform is dead, absolutely sh*te service.
    Totally agree, what a joke.

  9. #99
    Member
    Join Date
    May 2015
    Posts
    71

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    Is this a datacom meltdown again?

    Trouble is NZ is served by only one other on line trading site now isnt it?

    But it might just be time to move.

  10. #100
    Guru
    Join Date
    Feb 2010
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    3,008

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    Quote Originally Posted by 100101 View Post
    Is this a datacom meltdown again?

    Trouble is NZ is served by only one other on line trading site now isnt it?

    But it might just be time to move.
    It is customer service 101 that you answer your phones and deal with your customers.

    This is a very dire situation and heads should roll. Nothing in the NZ media as yet that I can see. The manager of ASB Securities should be held to account. Do these pr*cks think they are too much of big shots to handle this situation??

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