ASB Trading System

[Novitiate]

Yep, I'm having trouble. Finally managed - after a long wait - to speak to someone. It seems it is with the ASB system. When I spoke to them he said Australian orders were going through, though notifications weren't coming back the the ASB platform and NZ orders would have to be done by phone. I think it has got even worse since I was talking to them not long ago - it now looks as though all order have to be made by phone.

[RRR]

Hopeless, timing was so important today but...

[Snow Leopard]

I have being few trades recently but and I have yet to have problems. For me they have been as quick as ever.

[Joshuatree]

Cant access any of my portfolio let alone trade any!.

[Logen Ninefingers]

What an absolute disgrace. They have obviously just pulled the pin on us. Totally unreliable service. Will they pay compensation to customers for losses incurred today?? They won't answer the phone, their platform is dead, absolutely sh*te service.

[IAK]

What an absolute disgrace. They have obviously just pulled the pin on us. Totally unreliable service. Will they pay compensation to customers for losses incurred today?? They won't answer the phone, their platform is dead, absolutely sh*te service.

Totally agree, what a joke.

[100101]

Is this a datacom meltdown again?

Trouble is NZ is served by only one other on line trading site now isnt it?

But it might just be time to move.

[Logen Ninefingers]

Is this a datacom meltdown again?

Trouble is NZ is served by only one other on line trading site now isnt it?

But it might just be time to move.

It is customer service 101 that you answer your phones and deal with your customers.

This is a very dire situation and heads should roll. Nothing in the NZ media as yet that I can see. The manager of ASB Securities should be held to account. Do these pr*cks think they are too much of big shots to handle this situation??

[DonQ]

It is customer service 101 that you answer your phones and deal with your customers.

This is a very dire situation and heads should roll. Nothing in the NZ media as yet that I can see. The manager of ASB Securities should be held to account. Do these pr*cks think they are too much of big shots to handle this situation??

ASB Sec are increasingly arrogant, I have been complaining about the reliability of their backend for some time, but they continue to deny any problems. It is a shame , because they have offered a good service in the past, but I will have to look at moving at least my ASX holdings to another broker.

[Baa_Baa]

Is your ASB broken, showing 100,000% changes in SP's?