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  1. #101
    The Kid
    Join Date
    Oct 2014
    Location
    Rotorua
    Posts
    410

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    Guess sh**t happens when everyone is rushing for the exit door.

  2. #102
    Legend peat's Avatar
    Join Date
    Aug 2004
    Location
    Whanganui, New Zealand.
    Posts
    5,326

    Default

    can you not sell your shares through another broker if you want to?
    For clarity, nothing I say is advice....

  3. #103
    Junior Member
    Join Date
    Nov 2016
    Posts
    4

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    Quote Originally Posted by Logen Ninefingers View Post
    It is customer service 101 that you answer your phones and deal with your customers.

    This is a very dire situation and heads should roll. Nothing in the NZ media as yet that I can see. The manager of ASB Securities should be held to account. Do these pr*cks think they are too much of big shots to handle this situation??
    ASB Sec are increasingly arrogant, I have been complaining about the reliability of their backend for some time, but they continue to deny any problems. It is a shame , because they have offered a good service in the past, but I will have to look at moving at least my ASX holdings to another broker.

  4. #104
    Senior Member Entrep's Avatar
    Join Date
    Mar 2008
    Posts
    858

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    Anyone else really slow to cancel/amend/place orders on ASB Sec website?

  5. #105
    Member
    Join Date
    May 2015
    Posts
    62

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    Very very slow at 4:55

  6. #106
    Update Ready To Install
    Join Date
    Aug 2010
    Location
    Floating Anchor Shoals
    Posts
    8,939

    Default

    Prob my last financial year with this company.Platform integrity is just not there.

  7. #107
    Senior Member
    Join Date
    Feb 2010
    Posts
    583

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    It's got progressively worse as the day has gone on and now seems to have totally sh*t itself. Pathetic service / system.

  8. #108
    Senior Member Entrep's Avatar
    Join Date
    Mar 2008
    Posts
    858

    Default

    Not even loading now... what alternatives are there? I like it because I bank with ASB and can move funds around quickly

  9. #109
    Junior Member
    Join Date
    Sep 2019
    Posts
    10

    Default

    Sharesies?

  10. #110
    Member
    Join Date
    May 2015
    Posts
    62

    Default

    5:03 and it took forever to load.

    Its utter rubbish.

  11. #111
    Trying to get outta here
    Join Date
    Nov 2013
    Posts
    7,388

    Default

    Quote Originally Posted by 100101 View Post
    5:03 and it took forever to load.

    Its utter rubbish.
    Move to DB, overall they are pretty good and I do a lot, sharesies not having a phone contact would be no good for me.

  12. #112
    Senior Member
    Join Date
    May 2018
    Posts
    566

    Default

    Still on system overload alert - not a good sign for the day ahead

  13. #113
    Guru
    Join Date
    Apr 2003
    Location
    Wellington, New Zealand
    Posts
    4,087

    Default

    Quote Originally Posted by couta1 View Post
    Move to DB, overall they are pretty good and I do a lot, sharesies not having a phone contact would be no good for me.
    Sharesies are straight through processing. No middle man involved. So no need to get on the phone in that regard. They are pretty good at getting back to you on queries via chat or email too. But I understand your position.

  14. #114
    Senior Member Entrep's Avatar
    Join Date
    Mar 2008
    Posts
    858

    Default

    Yep, can't amend, cancel, place any orders with ASB online

  15. #115
    Reincarnated Panthera Snow Leopard's Avatar
    Join Date
    Jul 2004
    Location
    Locked Down & Out
    Posts
    674

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    I have being few trades recently but and I have yet to have problems. For me they have been as quick as ever.
    om mani peme hum

  16. #116
    FEAR n GREED JBmurc's Avatar
    Join Date
    Sep 2002
    Location
    Central Otago
    Posts
    7,256

    Default

    ANZ sharetrading is so slow did get a purchase today into ETF fund
    People don't have ideas, ideas have people

  17. #117
    Senior Member
    Join Date
    Feb 2010
    Posts
    583

    Default

    More cr*p from ASB Securities today, portfolio not updating and it's been an hour.....

  18. #118
    Member
    Join Date
    Jul 2017
    Posts
    110

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    ****, can't make any trades today, order page just reloads with empty fields.

  19. #119
    Senior Member
    Join Date
    Jun 2014
    Location
    Mid of Middle_earth
    Posts
    877

    Default

    Quote Originally Posted by tipsy View Post
    ****, can't make any trades today, order page just reloads with empty fields.
    Try using IE as I was told by a staff sometime that they test their app mostly on IE. Never had a problem with the site using IE since then.

  20. #120
    Member
    Join Date
    Jul 2017
    Posts
    110

    Default

    Quote Originally Posted by RGR367 View Post
    Try using IE as I was told by a staff sometime that they test their app mostly on IE. Never had a problem with the site using IE since then.
    I'm using Chrome on MAC, no IE unfortunately never had a problem before, actually just seems to be on one stock, tried another one and it's working fine. Anyway I've missed the boat on the stock in question anyhow.

    Edit: all seems to be working again, unfortunately missed my trade, strange.
    Last edited by tipsy; 20-04-2020 at 11:41 AM.

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