sharetrader
  1. #10761
    Advanced Member
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    Jul 2015
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    Quote Originally Posted by 100101 View Post
    I have both TSB and Kiwibank accounts and have never had a problem!
    I have noticed with banks over the years that things happen a lot faster for those who have money and banks are slower when you have none.

  2. #10762
    Senior Member blockhead's Avatar
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    Sep 2001
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    Geraldine
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    I sent a letter noting my dissatisfaction to "Shareholder Relations" to see if anyone is interested in hearing me moan

  3. #10763
    Junior Member
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    Oct 2017
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    I recently opened an "on Call" (2.5%) account with them on line. I had to have ID and proof of address etc. I was successful eventually but it took 4 days, I had to call them a couple of times to see what was happening as long delays between me submitting documents an them updating me. I guess when you are dealing with a web site the web site eventually has to ask questions and get approval of a person.
    Last edited by Miway; 06-06-2018 at 12:50 PM.

  4. #10764
    Legend minimoke's Avatar
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    Mar 2005
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    Christchurch, New Zealand.
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    The bigger issue is poor performance in share price. Despite discounted share offer and dividend re-investment I am still down the gurgler a bit on this one. My stop loss hasn't been triggered but at some point I need to pull the plug and put the money into something that offers a return on the capital I have invested.

  5. #10765
    Guru
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    Aug 2012
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    4,663

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    Quote Originally Posted by Miway View Post
    I recently opened an "on Call" (2.5%) account with them on line. I had to have ID and proof of address etc. I was successful eventually but it took 4 days, I had to call them a couple of times to see what was happening as long delays between me submitting documents an them updating me. I guess when you are dealing with a web site the web site eventually has to ask questions and get approval of a person.
    Anti-money laundering requirements have increased. The Post Office has recently changed the post code for my address. A utility bill with the old postcode was rejected as proof despite number, street and town being the same!

  6. #10766
    Member
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    Jan 2013
    Location
    Wellington
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    223

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    Quote Originally Posted by Miway View Post
    I recently opened an "on Call" (2.5%) account with them on line. I had to have ID and proof of address etc. I was successful eventually but it took 4 days, I had to call them a couple of times to see what was happening as long delays between me submitting documents an them updating me. I guess when you are dealing with a web site the web site eventually has to ask questions and get approval of a person.
    Only four days? Lucky you, mine took over a week. Then the password supplied didn't work. So not currently holding and not currently providing them funds.

  7. #10767
    Member
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    Oct 2006
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    paraparaumu, , New Zealand.
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    Yes their systems seem archaic, took me days and goodness knows how many rejected photos, to open an investment account, finally it matured and is now in an online call account, but im still not able to get into it.
    Because i dont have a printer they snail mailed me some more forms, i returned them, now i guess they will post me a password. If i wasnt a shareholder, id have given up trying to open an account.
    I suspect many people would do.

  8. #10768
    Speedy Az winner69's Avatar
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    Quote Originally Posted by kiwico View Post
    Only four days? Lucky you, mine took over a week. Then the password supplied didn't work. So not currently holding and not currently providing them funds.
    I just took everything like bills, passports etc in to one of their offices and the nice man did everything (i did have to fill in a few forms) in a few minutes and I left with an account number and a password ...along with a few pens and a cap.

    They’ve closed that office now .....things more efficient online and by phone they say.
    “ At the top of every bubble, everyone is convinced it's not yet a bubble.”

  9. #10769
    Advanced Member Entrep's Avatar
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    Mar 2008
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    Quote Originally Posted by minimoke View Post
    The bigger issue is poor performance in share price. Despite discounted share offer and dividend re-investment I am still down the gurgler a bit on this one. My stop loss hasn't been triggered but at some point I need to pull the plug and put the money into something that offers a return on the capital I have invested.
    I am in a similar situation with HBL, when you find something else, do let me know

  10. #10770
    percy
    Join Date
    Oct 2009
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    christchurch
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    Quote Originally Posted by minimoke View Post
    The bigger issue is poor performance in share price. Despite discounted share offer and dividend re-investment I am still down the gurgler a bit on this one. My stop loss hasn't been triggered but at some point I need to pull the plug and put the money into something that offers a return on the capital I have invested.
    Sell straight away and move on.
    I good number of us who brought at between 60 cents and $1.00 love HBL's increasing fully imputed divies.No matter whether the share price goes up or down,they just keep on increasing,and will do so for the foreseeable future.

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