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  1. #14521
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    Quote Originally Posted by LaserEyeKiwi View Post
    Good news: Heartland now stands alone with the cheapest home loan rate in the market at 1.99% with its online offering (HSBC raised its rates from 1.99% to 2.25%)

    now a significant quarter of a percent gap between heartland and everyone else now at 2.25-2.29%

    https://www.interest.co.nz/personal-...fter-two-month
    Quote Originally Posted by LaserEyeKiwi View Post
    This is a brand new product and market segment for HGH - charging the same as everyone else is not going to win them any marketshare, especially with the automated online nature of the HGH offering (which reduces costs and enables the lower price)
    Kiwibank is driving me nuts so I thought I'd take a look at moving the mortgage to Heartland. A quick phone call to discuss with them at a high level our circumstances. The person I spoke to was very helpful and suggested I do the quick application process online and see where we go from there.

    So I did the application and to my mind we have plenty of equity, good incomes, easy serviceability, great credit rating, what's not to like I thought... Got to the end, did the quick little survey that asks your opinion on what the application process was like, where I put in that it was a positive, quick and relatively painless experience. Clicked ok only for it to come back with a message to say we don't meet the criteria, or something like that. Click here to understand why, which I did and that just took me back to the home page. Excellent.

    Rang them up again, spoke to someone different and explained what had happened. Got the response, something along the lines of "we don't really have a mortgage team you can speak to, but you can email us through the website..." Back on the website, composed a message, hit Send, to which a pop up says "An error occurred. Please try again later."

    Not a great experience. And as a shareholder, I'm really disappointed.

    Quote Originally Posted by Rawz View Post
    Not hard when they write less than $10m in home loans lol.

    It's purely a marketing ploy. And a good one!
    Seems you're not wrong.

    Quote Originally Posted by winner69 View Post
    Best marketing ploy they ever did was to become a BANK ......has more credibility than a finance company and get mums and dads to deposit money with them.

    Even their CFO publicly said it was just a marketing ploy
    Today they lost some credibility in my eyes. There may well be valid reason why they didn't like my application, but if they're going to have this online application process, they need to get it sorted out as presently it's rubbish.
    Last edited by Cyclical; 08-04-2021 at 03:51 PM.

  2. #14522
    percy
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    Ring Chris Flood at Heartland.
    09 927 9139 or 0272266508

  3. #14523
    Speedy Az winner69's Avatar
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    The heartland digital things I’ve experienced leave a lot to be desired

    Fintech they aren’t
    “ At the top of every bubble, everyone is convinced it's not yet a bubble.”

  4. #14524
    Speedy Az winner69's Avatar
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    Maybe you are far too rich for a Heartland loan cyclical?

    Was it for a stand alone dwelling - I know somebody who was rejected because their house wasn’t.
    “ At the top of every bubble, everyone is convinced it's not yet a bubble.”

  5. #14525
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    Quote Originally Posted by winner69 View Post
    Maybe you are far too rich for a Heartland loan cyclical?

    Was it for a stand alone dwelling - I know somebody who was rejected because their house wasn’t.
    Haha, if only!

    Some of the questions it asks through the application process are if it's a stand alone dwelling on its own section, which is what we have.

    I think they do have pretty narrow criteria, but it shouldn't be cloaked in mystery.
    Last edited by Cyclical; 08-04-2021 at 04:13 PM.

  6. #14526
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    Quote Originally Posted by percy View Post
    Ring Chris Flood at Heartland.
    09 927 9139 or 0272266508
    Thanks Percy but I don't think I'm quite ready to escalate to the CEO.

  7. #14527
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    Quote Originally Posted by Cyclical View Post
    Thanks Percy but I don't think I'm quite ready to escalate to the CEO.
    He is very approachable,and I see it as part of his job helping a shareholder/customer.I am sure he does too.
    I have a lot of time for him.
    Last edited by percy; 08-04-2021 at 04:21 PM.

  8. #14528
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    I did that process and was approved. I was impressed as it only took about 5 minutes

  9. #14529
    Speedy Az winner69's Avatar
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    Quote Originally Posted by Cyclical View Post
    Thanks Percy but I don't think I'm quite ready to escalate to the CEO.
    He says on the website “When you need us, we’ll be there."

    As percy says Chris a good guy ...I’m sure he’d appreciate your feedback and probably sort it out as well
    “ At the top of every bubble, everyone is convinced it's not yet a bubble.”

  10. #14530
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    Quote Originally Posted by percy View Post
    He is very approachable,and I see it as part of his job helping a shareholder/customer.I am sure he does too.
    I have a lot of time for him.
    Ok, thanks, I'll take a look. Easy to just abandon it as a potential customer, but as a shareholder, I'm keen to understand what the underlying issues are and to find out if they're interested in fixing/improving the experience, or if that's just how they roll.

    Quote Originally Posted by thegreatestben View Post
    I did that process and was approved. I was impressed as it only took about 5 minutes
    Good to know it does actually work for some.

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