SPK- Spark NZ (TELCO)

[stones]

Go Craic. You are a legend!!!

[macduffy]

Don't see that 32,000 order sitting in there yet Craic ??

We canny investors don't show our Buy hand until the fish are biting! ( To mix a few metaphors)

[craic]

Two separate orders, one 18000 and one 14000. both through first thing. Today is pension day so I'm just back from the supermarket, the club and various other places that we oldies frequent when we are flush.

Don't see that 32,000 order sitting in there yet Craic ??

[blockhead]

Good work Craic


This piece of news wouldn't have hindered the sp either

"Sky Network Television fell 1 per cent to $4.85 after a government paper raised some questions about its proposed merger with Vodafone New Zealand."

[macduffy]

Tom Pullar-Strecker takes Spark to task (again?) for being slow to pick up the phone!

http://www.stuff.co.nz/business/indu...er-three-hours

[dobby41]

At least the advertise their failings, recognise them and are doing something about it - hiring 200 more help desk staff.

[bull....]

much needed breather, if you brought last couple days im sure it will come back

[Nasi Goreng]

Well the telephone companies are leading the way in cutting costs and squeezing every last ounce of profit that they can from their business. I've experienced terrible service from both Spark and Vodafone over the last 2 years, their products are great until there is a problem. It is only then that you realise how bad things have become.

They have done the maths and realised the cost to improve service is far more than the profit lost of customers who leave due to bad service.

As an investor, I struggle to want to back a company that is this short sighted. I know others are the same, it's nice to use the services of owned companies and feel a sense of pride that they care about their customers.

[dobby41]

If this was really true of Spark why would they be spending more to hire more customer service agents?

[macduffy]

If this was really true of Spark why would they be spending more to hire more customer service agents?

It's a balancing act. Cut back too far and it really does start to hit the profitability of the company.