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Thread: Computershare

  1. #1
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    Default Computershare

    Anyone having problems with computershare site

    Made life very difficult to log in now.
    Have been trying to the last 3-4 days and I keep losing my internet connection when I try - just sits and waiting for login.computershare,com or similar. Seems to take it down

    Internet connection OK otherwise as per typing this question

  2. #2
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    Jay, I suspect you are far from alone in your frustrations with the much trumpeted ‘improved and easier’ new Computershare website. It has never been particularly user friendly, always slow to log in and move around in, by comparison to Link in particular.

    The latest NZ Shareholders Assn newsletter has a lengthy and comprehensive article on the frustrations of using the ‘new’ Comp. website, mentioning amongst other things that DRP instructions are now found in ‘my profile’ and once found the stocks are not even in alpha order!

    If you want to check tax on a stock, you can only do one at a time, whereas in Link you can bring up a list of all stocks, with a good layout of all payments, tax, credits, net/gross, easily copied and pasted elsewhere, brilliant for end of year. Computershare has no equivalent. And, in Comp.share, if you move to download a remittance advice, don’t even bother clicking on ‘more details’ as the result is an extremely poor layout. Instead, click on ‘dividends and payments’ under the stock you want, which will give you the correct pdf format.

    The NZSA article mentions not having the design depth or planning to represent a significant step forward. And that most bank websites are more user friendly, and the Comp.share site is woefully short of useful information for any shareholder who is maintaining a moderate portfolio. Personally, I feel that is very restrained!

    Six days out, I am still awaiting a reply from Computershare regarding my thoughts on the 'new and improved' site! Says it all really, they don't give a damn about the end user. I suggest you try your luck though, and it perhaps wouldn't hurt to drop a line to NZSA, as they would be interested to know investors thoughts, I'm sure.

  3. #3
    The Good Banksie's Avatar
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    Default

    And don't try logging in on a different computer because you will need to remember the answers to one of those 3 security questions you set - I sent them this email on Monday and still no response.

    While I applaud your efforts to upgrade the security on your investor services - I am finding it frustrating to use.

    You see, I cannot remember what my favourite animal is, much like I can't remember my favourite colour, the first-girl-I-kissed's name, or my favourite toy. These type of security questions are very subjective and not important details in my life. So I forget.

    I do remember things like my maternal grandfather's name as it is objective and unchanging. (Although my wife's paternal grandfather's first dog's name is probably something I wouldn't remember either.)

    I seem to recall that two of the three security questions were of the objective type (see I haven't totally succumbed to dementia) but the problem is the site keeps banging on about this poor animal that is clearly no longer in my good books.

    Please could you instruct your login service to ask me one of the other questions - alternatively send me a procedure for resetting the questions.

  4. #4
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    Banksie, I wasn't going to go there, don't get me started!

    Have to wonder what set the site off on such a ludicrous procedure, were they hacked? Or is it more likely that someone is justifying their existence/job?

    I think I've aged considerably in the last few attempts at getting around Computershare, pent up anger/frustration is not good for the health.

    Good luck in getting a response to your message in a decent timeframe, I better get mine before you get yours though! The acknowledgement on 4 April said they would respond as soon as possible???

    Sadly, I don't think we will see any improvements sometime soon. Pity, as if it weren't for investors, where would they be?

  5. #5
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    Yeah have to agree the layout of the Dividends etc, well the whole site actually .
    Managed to log in Via Firefox - as mentioned IE seems to lose the internet connection - might think about switching fulltime to it, as another site does not work for either under Win7 and IE 11 - iheart radio - emailed them, told me to send them this that and the other then do this and that - didn't fix it.

    Found out about that the different computer thing Banksie - managed to log on at work (Win7 via VDI and IE 8 - shhh don't tell the boss) - not sure if the answers have to be eactly the same, ie did I use a captital for the first letter etc etc.

    Smae you can't pick your Share registry like you can your broker! Just depends on what compnaies you buy!

    May send them both something Karen, thanks for the suggestion

  6. #6
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    The problem I have when I log in is that it doesn't recognise my listings of share holdings in "portfolio" stating I have no holdings but I can access through single holding enquiry. Rang the NZ Compshare and told it might have something to do with confirming email when registered.This may be there is a sharing problem as the same log in and passwords are used for NZ and Aus sites. As sending an email has been make almost impossible the only way is for me to phone Aus and ask what I need to do to work around it. Their security has stepped up and seems a bit OTT but I can navigate it ok.
    I agree that Link is much more user friendly

  7. #7
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    I must add my opinion to this so called "upgrade". Link 10/10 Computershare 1/10 - though I seem to finally get there

  8. #8
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    Quote Originally Posted by stones View Post
    I must add my opinion to this so called "upgrade". Link 10/10 Computershare 1/10 - though I seem to finally get there
    What I find very annoying is that when I log in under the NZ site, it lists all my Australian holdings as well. But when I log in to the Australian site it only lists my Australian holdings. Is this some kind of bug? Also it is annoying to have to go 1 by 1 to get dividend info to do the IR3 tax return. But I think they (computershare) have an ulterior motive here.... recently I received an email from them stating they were willing to provide the info in summary form for a small fee of $35. No thank you!!

  9. #9
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    Definitely a slow day at Computershare, has just taken 25 seconds to log in. I have added a stock to the NZ portfolio as a reminder to self. It's an NZX stock, and also appears on the ASX portfolio! Bugs, blackcap, yep, a total invasion on the whole site.

    Maybe, hopefully, they will get enough complaints to make some decent changes. Would be good to see it align with Link....

    The two main registries have made a charge for some years for tax summaries. One way of overcoming this is to set up a spread sheet and update each time a dividend is received. Takes discipline, I don't have it! I'm getting a round tuit one day! So once a year I set aside a couple of hours and do the exercise from scratch.

    G on - I use the same login/password for both NZX/ASX and can bring up all info on both portfolios.
    Last edited by karen1; 10-04-2014 at 11:38 AM. Reason: addition

  10. #10
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    Looks like in-house Belg, cannot see any reference to a web devleoper

  11. #11
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    Quote Originally Posted by belgarion View Post
    Site done in-house? If not, who was the developer? Anyone know?
    Someone with a bloody perverse sense of humour....I've spent about hour getting around the bugs.....I want to throttle the bastard.

    Its going to be fun(not!!!) when I use my tablet or laptop..have to remember all the answers to those questions ....
    Last edited by Hoop; 15-04-2014 at 06:43 PM.

  12. #12
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    Gahhhhhh those pseudo-secure questions really go overboard. Why not just bite the bullet and add an option for real security like two-factor authentication via sms (it must support international sms of course).

  13. #13
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    Quote Originally Posted by Hoop;474I
    Someone with a bloody perverse sense of humour....I've spent about hour getting around the bugs.....I want to throttle the bastard.

    Its going to be fun(not!!!) when I use my tablet or laptop..have to remember all the answers to those questions ....
    Priceless Hoop,ive given up on the website,it sucks big time so now i use an 0800 number and just call if i have to

  14. #14
    Harimau Yang Terunggul Paper Tiger's Avatar
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    Angry Been there and got very upset

    No one has mentioned Penny!

    Don't you love Penny?

    Penny may be able to answer the questions you do not need to ask.

    Penny gets rather confused if you ask her a 'hard' question.

    Over thirty years ago there was a text based computer game called Adventure where you could get stuck in a "maze of twisty little passages" (you keep picking a direction to move and you are still in the maze) which played on the University mainframe computer.

    Penny is the modern version.

    Best Wishes
    Paper Tiger

  15. #15
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    Quote Originally Posted by couta1 View Post
    Priceless Hoop,ive given up on the website,it sucks big time so now i use an 0800 number and just call if i have to
    Couta1, would you mind sharing that 0800 number for Computershare for us please?

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