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Thread: Computershare

  1. #21
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    Banksie, your seem to forget a lot. Have you also forgotten your meeting with Kim Dotcom? Or am I confused?

  2. #22
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    Quote Originally Posted by McGyro View Post
    Banksie, your seem to forget a lot. Have you also forgotten your meeting with Kim Dotcom? Or am I confused?
    Kim who?

    <wipes manure of jacket>

  3. #23
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    Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic

  4. #24
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    Red face

    Quote Originally Posted by Bobdn View Post
    Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic

    GENERAL: TEL: Notification of Change in Share Registry 04:07p.m.
    TEL
    17/06/2014 16:07
    GENERAL

    REL: 1607 HRS Telecom Corporation of New Zealand Limited

    GENERAL: TEL: Notification of Change in Share Registry

    Market Release

    17 June 2014

    Notification of Change in Share Registry

    Telecom Corporation of New Zealand Limited (TEL) advises that effective from
    the start of business on Monday 23 June 2014, management of the Telecom
    Corporation of New Zealand Limited share registry will move from
    Computershare Investor Services Limited to Link Market Services Limited.

    From that date the new contact details for the Telecom Corporation of New
    Zealand Limited share registry will be as follows:

    New Zealand

    Link Market Services Limited
    Level 7 Zurich House
    21 Queen Street
    Auckland

    PO Box 91976
    Auckland, 1142

    Phone: + 64 9 375 5998 (investor enquiries)
    Phone: + 64 9 375 5999
    Fax: + 64 9 375 5990
    Email: enquiries@linkmarketservices.com
    Website: www.linkmarketservices.co.nz


    You obviously follow this share from a distance.
    Last edited by 777; 22-06-2014 at 12:26 PM.

  5. #25
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    Thanks very much 777. Compushare just sent me an email today advising of this was just about to share. Appreciate you posting nonetheless.

  6. #26
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    Quote Originally Posted by Bobdn View Post
    Just logged into Compushare and see that my Telecom shares are no longer listed in my portfolio. No evidence at all on the website that I've ever owned them. I've sent them an email enquiring politely where my shares might be. I have to say that this freaks me out just a little. I'll leave it a couple of days before I move into a full blown panic
    I received a letter a few days ago advising that were moving to Link Market Services.

  7. #27
    El Toro~
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    Argh CS... I've just added to my ASX portfolio and adding a stock in is terrible to do! It keeps trying to sign me into my NZ login and saying I'm in the wrong country. then when I get in I find it still takes me to my NZ portfolio... In Google Chrome I find it does this every time but in Internet Explorer it doesn't. No idea why. I will give them a call come this week but my gosh this is frustrating. Why can't they be more like LINK!

  8. #28
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    Default Obviously being a share investor for over 40 years isn't long enough.

    I received a letter from Computershare in the post (yes snail mail) re: Cavalier requesting Electronic communications..Now I have had these boxes ticked in my Computershare Account for years now so what's happening??... Anyway... .The systems people running Computershare have a deluded sense that they have developed a very simple access to one's online account feature that even the most newest of newbies will have no trouble with

    I sent this email to Computershare a few minutes ago...enjoy

    Hi

    Cavalier form requesting email mailing


    ..Hmmm I'll have this sorted with Computershare in no time flat

    No worries..just bring up the Computershare login page... enter my ID and password......
    ......Ehh what's this???.....
    ... a further security check name, breed and colour of my pet.....really!!!! how on earth can I remember the exact wording letters and spacing's for this....Hmmm, which pet? I have 3 ...Ok, I'm a tryer .
    fail, fail, fail..

    what's this?..a red notification to contact computershare.. my account is disabled?.. Great..
    ....Ok I'll stay cool as this will be easy to solve...Hmmm...where in earth are the NZ contact phone numbers?? ...not on this webpage, not on this one either, nor here or here..ah ha phone numbers!! damm they're ozzie ones. ..ahh here it is..phew that only took 5 minutes..

    Got it..ohh..its a toll call and no 0800 number..
    ...oh well It will only cost me a few cents to fix so no worries..eh..It's ringing..A automated directory..that's OK..pushed the 5 button...a human voice answered and transferred me on.. and they put on hold!!..Great!!....Oh dear what's this dreaded sound .."we are currently experiencing high volume of calls"................waiting ..............waiting............ listening to the 2nd most dreaded sound, that of instrumental chamber music ...
    ..after 20 minutes waiting .. 3 thoughts were occurring, I should be working not listening to music, the thought of the toll call cost accumulating.. and...I'm reaching my end of my tolerance level to chamber music....
    ....Ended call...
    ...and so ended my suffering...well not quite.. I still have apprehension, thinking about future frustrating moments possibly hours in attempting to get my account working again.
    .................................................. .................................................. .........................................

    Sir/Madam..All I wanted to do was to update my account to receive email for Cavalier Company report..I was led to believe this was a simple task...
    .................................................. .................................................. .........................................

    So..my email request to you is... (and I'm now down on my knees pleading for help)... Can I kindly request for both of us to waste more time in an attempt to open up my account so I can change that one simple setting..to get Cavalier to send me their company's reports via email


    Thank you in advance


    xxxxxx xxxxx

  9. #29
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    Quote Originally Posted by Hoop View Post
    So..my email request to you is... (and I'm now down on my knees pleading for help)... Can I kindly request for both of us to waste more time in an attempt to open up my account so I can change that one simple setting..to get Cavalier to send me their company's reports via email


    Thank you in advance


    xxxxxx xxxxx
    Message me your email and i'll send it over

    Edit: Here it is: http://www.cavcorp.co.nz/Results-Reports
    Last edited by Jinx; 03-10-2016 at 01:11 PM.

  10. #30
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    Quote Originally Posted by Hoop View Post
    I received a letter from Computershare in the post (yes snail mail) re: Cavalier requesting Electronic communications..Now I have had these boxes ticked in my Computershare Account for years now so what's happening??... Anyway... .The systems people running Computershare have a deluded sense that they have developed a very simple access to one's online account feature that even the most newest of newbies will have no trouble with

    I sent this email to Computershare a few minutes ago...enjoy

    Hi

    Cavalier form requesting email mailing


    ..Hmmm I'll have this sorted with Computershare in no time flat

    No worries..just bring up the Computershare login page... enter my ID and password......
    ......Ehh what's this???.....
    ... a further security check name, breed and colour of my pet.....really!!!! how on earth can I remember the exact wording letters and spacing's for this....Hmmm, which pet? I have 3 ...Ok, I'm a tryer .
    fail, fail, fail..

    what's this?..a red notification to contact computershare.. my account is disabled?.. Great..
    ....Ok I'll stay cool as this will be easy to solve...Hmmm...where in earth are the NZ contact phone numbers?? ...not on this webpage, not on this one either, nor here or here..ah ha phone numbers!! damm they're ozzie ones. ..ahh here it is..phew that only took 5 minutes..

    Got it..ohh..its a toll call and no 0800 number..
    ...oh well It will only cost me a few cents to fix so no worries..eh..It's ringing..A automated directory..that's OK..pushed the 5 button...a human voice answered and transferred me on.. and they put on hold!!..Great!!....Oh dear what's this dreaded sound .."we are currently experiencing high volume of calls"................waiting ..............waiting............ listening to the 2nd most dreaded sound, that of instrumental chamber music ...
    ..after 20 minutes waiting .. 3 thoughts were occurring, I should be working not listening to music, the thought of the toll call cost accumulating.. and...I'm reaching my end of my tolerance level to chamber music....
    ....Ended call...
    ...and so ended my suffering...well not quite.. I still have apprehension, thinking about future frustrating moments possibly hours in attempting to get my account working again.
    .................................................. .................................................. .........................................

    Sir/Madam..All I wanted to do was to update my account to receive email for Cavalier Company report..I was led to believe this was a simple task...
    .................................................. .................................................. .........................................

    So..my email request to you is... (and I'm now down on my knees pleading for help)... Can I kindly request for both of us to waste more time in an attempt to open up my account so I can change that one simple setting..to get Cavalier to send me their company's reports via email


    Thank you in advance


    xxxxxx xxxxx
    My fullest sympathies Hoop
    I know what you went through.Try having 3 CSN numbers with 1 in Aus & 1 in NZ & b@#$%@r if I could log on to computershare. Kicked me off the same way it did with your experience.Tried 3 different times now & I have given up every time
    Let me know how/if you are successful

  11. #31
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    Also have had problems with only 2 CSN's - does not seem to accept the same email address for more than one, now never sure which email address belongs to which CSN ...aaarrrrggghhhh.....
    Link much simpler
    Can't wait to know how they replied!

  12. #32
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    Computershare..

    Should be the next target for the Shareholders Association IMHO...

  13. #33
    Reincarnated Panthera Snow Leopard's Avatar
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    Angry I have my own problems with them at present

    Quote Originally Posted by Hoop View Post
    ...
    Thank you in advance


    xxxxxx xxxxx
    Those kisses on the bottom should have you sorted in no time.

    I am fairly confident that Computershare have done some rationalizing of late and this has reeked chaos for people like me who have multiple accounts with them.

    Best Wishes
    Paper Tiger

    PS: How is the old CAV SP doing?
    om mani peme hum

  14. #34
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    Well I run 3 different CSN's with them and Link(of course). I have never had any issue with them and quite easily do what I want on line. I set up everything up as instructed, wrote down all those silly questions and sillier answers (never had to use them) and sign in no trouble at all. I would like though for instructions to be applied to all share holdings rather than having to do each of them individually.

    CAV SP is about where it should be until the next report comes out. I haven't any available funds to get them at the moment to pick up any more. Forgot to sell AIR cum dividend.

  15. #35
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    Quote Originally Posted by janner View Post
    Computershare..

    Should be the next target for the Shareholders Association IMHO...
    Definitely agree. Those silly questions and answers are so stupid too. Some of the answers change with time so its not like you really know what the answer is all the time. ONe was "what is your favourite music genre" or something similar. Now no way I can remember what I put a few years ago....
    Computershare, horrible to deal with all round.

  16. #36
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    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.

  17. #37
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    Quote Originally Posted by Brain View Post
    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.
    Thanks Brain, never thought of that. I shall in future have a mother in law named "Bob"

  18. #38
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    Default I got thanked by a robot this morning

    Quote Originally Posted by Jay View Post
    Also have had problems with only 2 CSN's - does not seem to accept the same email address for more than one, now never sure which email address belongs to which CSN ...aaarrrrggghhhh.....
    Link much simpler
    Can't wait to know how they replied!
    Automatic reply: Locked out of my account #NZ CS AKL Ecomms 8.48am
    Thank you, we have received your email and will respond to you as soon as possible.

    Kind regards,

    Computershare Investor Services

  19. #39
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    Quote Originally Posted by Brain View Post
    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.
    Sounds fantastically simple Thanks Brain

  20. #40
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    Default " ...With a new look, more features and enhanced security, ...."

    Yeah..thanks Brain..

    My response to an email received yesterday regarding my locked out account.
    Interesting to see the email address I have to respond to is a No-reply address ...#NZ CS AKL Ecomms <No-ReplyEcom@computershare.co.nz>

    I'm assuming the address is legit but that's not the issue.. I find it rather disturbing for a company to ask for client's account security details via email .

    I'm not sure how much to make public so I have blanked out some privacy detail..

    Hi

    I tried to log in today just in case, but I am still locked out..
    Thanks for your email....I don't want to come across as a difficult person to deal with but I established a rule with my family never to share our ID and log in with anyone online or through emails... it would not be a good look if I broke my own rule.

    Is there an 0800 support number I can ring? or some other verifying way I can contact you.. Waiting long periods of time on a toll call seems very unfair to the customer wanting help.

    Cheers





    On 5/10/2016 5:02 p.m., #NZ CS AKL Ecomms wrote:
    Hi ,

    Thank you for email below - to assist me to help you end your suffering I was hoping you would be able to supply me with your CSN number, or the full name that your shares are registered under. If you could also advise if you can recall your password for your Investor Centre account, or if this will need to be reset as well?

    I can then have a look in the back ground and see what options we have to ensure we succeed in getting you all logged into your account.

    Kind regards,


    Computershare
    xxx > Investor Services New Zealand
    Level 2, 159 Hurstmere Road
    Takapuna, Auckland 0622, New Zealand
    www.computershare.co.nz

    | CERTAINTY | INGENUITY | ADVANTAGE |

    The next generation of Investor Centre is here. With a new look, more features and enhanced security, itís the latest in online investor management tools.

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