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Thread: Computershare

  1. #31
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    Also have had problems with only 2 CSN's - does not seem to accept the same email address for more than one, now never sure which email address belongs to which CSN ...aaarrrrggghhhh.....
    Link much simpler
    Can't wait to know how they replied!

  2. #32
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    Computershare..

    Should be the next target for the Shareholders Association IMHO...

  3. #33
    Harimau Yang Terunggul Paper Tiger's Avatar
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    Angry I have my own problems with them at present

    Quote Originally Posted by Hoop View Post
    ...
    Thank you in advance


    xxxxxx xxxxx
    Those kisses on the bottom should have you sorted in no time.

    I am fairly confident that Computershare have done some rationalizing of late and this has reeked chaos for people like me who have multiple accounts with them.

    Best Wishes
    Paper Tiger

    PS: How is the old CAV SP doing?

  4. #34
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    Well I run 3 different CSN's with them and Link(of course). I have never had any issue with them and quite easily do what I want on line. I set up everything up as instructed, wrote down all those silly questions and sillier answers (never had to use them) and sign in no trouble at all. I would like though for instructions to be applied to all share holdings rather than having to do each of them individually.

    CAV SP is about where it should be until the next report comes out. I haven't any available funds to get them at the moment to pick up any more. Forgot to sell AIR cum dividend.

  5. #35
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    Quote Originally Posted by janner View Post
    Computershare..

    Should be the next target for the Shareholders Association IMHO...
    Definitely agree. Those silly questions and answers are so stupid too. Some of the answers change with time so its not like you really know what the answer is all the time. ONe was "what is your favourite music genre" or something similar. Now no way I can remember what I put a few years ago....
    Computershare, horrible to deal with all round.

  6. #36
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    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.

  7. #37
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    Quote Originally Posted by Brain View Post
    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.
    Thanks Brain, never thought of that. I shall in future have a mother in law named "Bob"

  8. #38
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    Default I got thanked by a robot this morning

    Quote Originally Posted by Jay View Post
    Also have had problems with only 2 CSN's - does not seem to accept the same email address for more than one, now never sure which email address belongs to which CSN ...aaarrrrggghhhh.....
    Link much simpler
    Can't wait to know how they replied!
    Automatic reply: Locked out of my account #NZ CS AKL Ecomms 8.48am
    Thank you, we have received your email and will respond to you as soon as possible.

    Kind regards,

    Computershare Investor Services

  9. #39
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    Quote Originally Posted by Brain View Post
    You people make life difficult for yourselves. You don't have to answer those questions truthfully. All the questions can have the same answer. So if your pets name is bob the answers to all the other questions can be bob too. The software will never check that bob is not a make of car or a genre of music.

    I hope this helps helps the memory challenged (like myself) people out there.
    Sounds fantastically simple Thanks Brain

  10. #40
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    Default " ...With a new look, more features and enhanced security, ...."

    Yeah..thanks Brain..

    My response to an email received yesterday regarding my locked out account.
    Interesting to see the email address I have to respond to is a No-reply address ...#NZ CS AKL Ecomms <No-ReplyEcom@computershare.co.nz>

    I'm assuming the address is legit but that's not the issue.. I find it rather disturbing for a company to ask for client's account security details via email .

    I'm not sure how much to make public so I have blanked out some privacy detail..

    Hi

    I tried to log in today just in case, but I am still locked out..
    Thanks for your email....I don't want to come across as a difficult person to deal with but I established a rule with my family never to share our ID and log in with anyone online or through emails... it would not be a good look if I broke my own rule.

    Is there an 0800 support number I can ring? or some other verifying way I can contact you.. Waiting long periods of time on a toll call seems very unfair to the customer wanting help.

    Cheers





    On 5/10/2016 5:02 p.m., #NZ CS AKL Ecomms wrote:
    Hi ,

    Thank you for email below - to assist me to help you end your suffering I was hoping you would be able to supply me with your CSN number, or the full name that your shares are registered under. If you could also advise if you can recall your password for your Investor Centre account, or if this will need to be reset as well?

    I can then have a look in the back ground and see what options we have to ensure we succeed in getting you all logged into your account.

    Kind regards,


    Computershare
    xxx > Investor Services New Zealand
    Level 2, 159 Hurstmere Road
    Takapuna, Auckland 0622, New Zealand
    www.computershare.co.nz

    | CERTAINTY | INGENUITY | ADVANTAGE |

    The next generation of Investor Centre is here. With a new look, more features and enhanced security, itís the latest in online investor management tools.

  11. #41
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    Default The robot thanked me again

    It seems the no reply address is a reply address

    Thank you, we have received your email and will respond to you as soon as possible.

    Kind regards,

    Computershare Investor Services

  12. #42
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    Quote Originally Posted by Hoop View Post
    It seems the no reply address is a reply address

    Thank you, we have received your email and will respond to you as soon as possible.

    Kind regards,

    Computershare Investor Services
    Sounds familiar Hoop,same problems I had daghhh!Interested to hear when it is sorted

  13. #43
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    Easy to blame Computershare but if you had followed their instructions and kept a note of the details you filled in then it would work for you. It is a simple user ID and a password. Everything else is just a way to recover your password if you have forgotten it. Not very difficult.

  14. #44
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    Quote Originally Posted by 777 View Post
    Easy to blame Computershare but if you had followed their instructions and kept a note of the details you filled in then it would work for you. It is a simple user ID and a password. Everything else is just a way to recover your password if you have forgotten it. Not very difficult.
    I did have the details written down ID password but not answers to the questions as I knew the answers..and still failed so I can blame Computershare..
    There is an opportunity to disable the extra security questions and I previously did so...
    I've been subscribed to this account for years without any problems logging in..

    Last week an extra security question popped up out of nowhere...name of pet..breed and colour...OK, it sounds simple but as I ended up being blocked.. it seems either something screwed up or the wording has to be exact..the colour answer is black and white or was it Black and white or Black and White or Black & White or black & white, the breed is dog or was it Dog...I have only 3 chances to get it totally correct..it seems I failed..
    My problem is not the log in block as it occasionally does happen to us all....but the method Computershare uses to deal with customer support problems...such as no 0800 number to begin with...
    Last edited by Hoop; 06-10-2016 at 11:19 PM.

  15. #45
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    Quote Originally Posted by Hoop View Post
    I did have the details written down ID password but not answers to the questions as I knew the answers..and still failed so I can blame Computershare..
    There is an opportunity to disable the extra security questions and I previously did so...
    I've been subscribed to this account for years without any problems logging in..

    Last week an extra security question popped up out of nowhere...name of pet..breed and colour...OK, it sounds simple but as I ended up being blocked.. it seems either something screwed up or the wording has to be exact..the colour answer is black and white or was it Black and white or Black and White or Black & White or black & white, the breed is dog or was it Dog...I have only 3 chances to get it totally correct..it seems I failed..
    My problem is not the log in block as it occasionally does happen to us all....but the method Computershare uses to deal with customer support problems...such as no 0800 number to begin with...
    Hoop:I couldn't log in again on their home screen but found individual share holding by logging in via CSN & FIN number
    http://www.computershare.com/nz/busi...er-efficiently
    Click Login
    Investor Centre
    Access a single holding https://www-au.computershare.com/Inv...&cc=NZ&lang=en
    Option 1 CSN Number
    FIN Number
    Select a company you own shares in,gives number of shares and dividend details,painful but less painful than the other dash board
    Last edited by kiora; 07-10-2016 at 09:29 PM.

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