Originally Posted by
turmeric
A little anecdote regarding my experience with Onepath:
So I am a full time student and therefore do not contribute a whole lot to my kiwisaver fund via contributions taken from my wages. As a result every year I get in touch with my provider to get a financial year to date summary to determine how much money I will need to deposit to make sure I get the full government contribution for the year (the member tax credit).
This year I was a little early in making my call to Onepath (my new provider as of this time last year). Long story short , the Lady I spoke to said she wasn’t able to give me this summary, rather she would send me via post a document containing all the transactions made in my Kiwisaver funds this financial year (roughly a 20 page document) and I should add them all up. I told her that there was no way I wanted to add up 20 pages of numbers, her reply was “neither do we”!!
I said to her surely as the provider surely she should be able to provide me these details. She put me on hold, talked to her supervisor, and came back and said the information would be in the mail. I said, great, but I wanted to confirm that the information I wanted would be in there, summarised as I had requested. She said” yup it will be there”. Sure enough 5 days later I received a 20 page document with NO summary.
I have since called again and made an official complaint. One path have NOT made contact with me. I am, on principle now looking for a new provider. One that on the surface at least gives 2 sh#ts about me as a customer and one that knows what they are doing!
Any recommendations on good providers??
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