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12-10-2016, 10:55 AM
#1301
Member
Customer service desk is in the foyer to deal with any customer questions - that's a good idea!
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12-10-2016, 10:56 AM
#1302
Member
Question about why otahuhu plant was closed.
It's older, high cost, surplus to requirements, and not very renewable
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12-10-2016, 10:59 AM
#1303
Member
Question: prompt payment discount is too generous, how does it compare in the market. It's set competitively in the market.
Also, hardship programs: competitive products are offered with payment budgeting methods. WINZ resources, medical life support etc.
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12-10-2016, 11:00 AM
#1304
Member
Question about merging with Trustpower.
Not on the radar.
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12-10-2016, 11:03 AM
#1305
Member
Question about driving price of electricity down in the derivatives markets since we've had so many wet years.
Not really is the summary.
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12-10-2016, 11:05 AM
#1306
Member
Net Promotor Score is used as a tool to measure customer satisfaction. The Board sees this as a financial value tool.
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12-10-2016, 11:10 AM
#1307
Anything on Divies or sharebuybacks to continue?
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12-10-2016, 11:10 AM
#1308
Member
No further share buy backs planned.
Employee engagement went up from 44% to 56%. Surveys on how they feel in the organization, culture etc. - helps the Board to understand issues so that they can improve productivity and therefore financial return because staff want to go the extra mile and are motivated to do a great job.
(I could go on and on about organizational behavior benefits - I'm really impressed with the Board's approach to this).
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12-10-2016, 11:12 AM
#1309
Member
90% of the electricity is provided by the major players - Contact, Meridian, Mercury, Genesis, Trustpower. Contact holds about 21% of this market share.
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12-10-2016, 12:54 PM
#1310
Member
Overall, a very well run meeting, with generally positive feeling. The heavy focus on customer satisfaction and engagement, as well as employee engagement is great to see. The Board and staff present were very friendly and mingled with people at morning tea (very well catered by the way - scones, jam, cream, sandwiches, mini pies etc etc). There was much discussion from shareholders about how Contact would assist those in poverty, and sort of an expectation that they would provide something towards fixing a social problem. But then on the other hand there is the expectation of returning a profit to shareholders. A balance will no doubt be found.
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