Quote Originally Posted by nickw View Post
I have had a good response from harmoney this morning, and although it would have been nice if the loan was reversed, fixed and reapplied all at the same time, it didn't and it took a bit longer. Their response was as follows.

Thank you for your patience in this matter.

We have looked a little further into LAI-00153997 and can confirm that this loan is in Active Good standing, please refer to details below:

  • There was a $30 payment on the loan from Jan 2019 which had a date issue and had to be reversed.
  • To be able to apply the Jan payment correctly, we had to reverse all payments applied on the loan after (from Jan 2019 to July 2019).
  • The Operations team is working on fixing the payments but were not able to complete this during business hours, and the end of day job pushed the loan into active bad standing - we usually aim to fix any issues during one business day, but it didn't happen in this case.
  • The active bad standing status was synced to the front end and this is what you see

The loan is in Active good standing and will get back into the correct status, once Operations have applied the payments correctly. We are aiming to complete this urgently.

We apologize for the miscommunication we sent earlier, and for the inconvenience caused.
Good to hear that HM have gone to the effort. Although it is a concern, they've had to reverse out a whole chain of payments to fix a minor error. The system they operate can't be all that great.

I see the status of LAI-00153997 has moved to Arrears (0). Feeling a little more happier about that note and HM!