Coutts wanted me to post that even with the volume he does, which is huge, and he is supposed to get priority because of that, he's not. 45-50 minutes is common at present.
Its the same wherever you go though. Yesterday I tried to get a new computer for the family at Noel Leeming for the shutdown so everyone can be online and happy.
The local store was almost completely cleaned out. What was left was overpriced. Found one Mrs B liked....sorry we don't have a new one in a box. Okay, we'll take the floor model. Sorry, can't do that, someone has stolen the mouse. Okay, we'll accept a generic wireless mouse instead. Can't do that, we're not allowed to sell you an incomplete product, its store policy. Really...they just couldn't have cared less and really didn't want to be there. Went to Harvey Norman instead. Found the same computer at a higher price. They had no interest in price matching, no new stock of that computer and no discount for taking the floor model that might have been on display for many many months. What can you do but suck it up and tolerate it ? That's the new environment we're living in now.
Got to be grateful for any service you can get, no matter how slow it is or how much better it would have been in "normal times" Remember, all staff would rather be at home preparing for the lockdown that giving you service no matter how slow or poor it is. Think of Direct Broking in the manner of a checkout at a supermarket. Do you expect normal queue's or long queue's at present at a supermarket ?
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