Tough situation. I suggest you get the affected parties to have a chat with their lawyer. Unless Heritage Life or their management / agent are acting with prejudice you probably have no choice but to be patient.
By acting with prejudice I am referring to the possibility of Heritage Life pushing the salesmanship of new units in the same village harder and not showing prospective incoming residents your family member's unit and / or not pricing the unit reasonably.
Starting point for your lawyers consideration in terms of whether its worth sending them a legal letter rocket is probably consideration of the following
1. How many other units are vacant in the village ?
2. Is the unit in question priced reasonably compared to other units and / or new units in the village ?
3. What marketing efforts is the village making to resell the unit ?
4. Has the unit been refurbished to an attractive standard and if not why not ?
5. Is there any reference to a maximum timeframe in the contract ?
These things can really drag on unfortunately.
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