Jarden Direct

[BlackPeter]

Wow, that is some story, I think AML has gotten totally out of hand. I would have been throwing a bit of abuse at the client onboarding team if that was me. Many eons ago I used to work for Direct Broking and this saddens me.

Hey BP, why not use sharesies? Only takes 2 mins to sign up, no mug shots required, no photos to take and no software to download. Once you are set up you can always transfer shares out to CSN.

Cheers.

And yes, I gave the Customer Experience team at Jarden a piece of my mind ;

To be fair - while I had contact over these two weeks with at least three of their staff who behaved like badly programmed robots ... in the meantime I have as well some exchange with a staff member (might be a manager, not sure) who apologized, thanked for my feedback (s. above) and promised to bring this all to the attention to the responsible departments to help them to learn from this debacle.

Maybe the whole thing will at least help future customers with Jarden Direct.

I have to admit as well, that Direct Broking always treated me well over the last 20 years or so - I assume this whole thing is a Jarden issue (new process / new software / untrained - or really badly trained - Jarden staff). Not sure what happend with the great team from Direct Broking?

Anyway - currently waiting for ASB to complete the setting up of my trading account ... but to be fair - they said it might take up to 5 working days (i.e. they still have three days left).

Not sure about sharesies - but I admit, this is at least partially due to not knowing enough about their processes. It sounds like a lot of additional paperwork per transaction if you want to keep the shares in your name (which I do).

Anyway - lets call them plan C in case this ASB thing works not out as I hope and expect (but at this stage I am optimistic).

[ithaka]

I have trading accounts with both Jarden & ASB. Although the Jarden signup process was a bit of a pain, I much prefer the Jarden trading platform.

[BlackPeter]

I have trading accounts with both Jarden & ASB. Although the Jarden signup process was a bit of a pain, I much prefer the Jarden trading platform.

Interesting ... and given that I so far didn't use the ASB trading platform, i.e. can't yet compare - where do you see the strengths and weaknesses of Jarden platform vs ASB platform?

[ithaka]

Interesting ... and given that I so far didn't use the ASB trading platform, i.e. can't yet compare - where do you see the strengths and weaknesses of Jarden platform vs ASB platform?

One of the most important difference is that ASB pays no interest on cash balances up to $50k and only 1% for balance over $50k. Jarden currently pays 3.3% on cash balances.
Fundamentally they both do the job but the Jarden platform is modern. The ASB platform feels as if it was built at least 10 years ago.
I also quite like the Shareclarity info supplied with the Jarden account. The (very limited) Morningstar info supplied with ASB is of no use to me as I am already a Morningstar subscriber.

[peat]

I've finally been forced to Jarden Direct website cf Direct Broking.
Cant say I'm pleased about it. It seems I've lost my watchlists, and while the layout might be prettier less information is visible on each page. Direct broking website was fully functional and I could see all my portfolio on only two pages split between NZ and Aussie. Now it seems I have them all bunched together in no particular order :+(

[stoploss]

I've finally been forced to Jarden Direct website cf Direct Broking.
Cant say I'm pleased about it. It seems I've lost my watchlists, and while the layout might be prettier less information is visible on each page. Direct broking website was fully functional and I could see all my portfolio on only two pages split between NZ and Aussie. Now it seems I have them all bunched together in no particular order :+(

Pete you can edit the watchlists etc to move them around .

[peat]

Pete you can edit the watchlists etc to move them around .

yes of course I can
but I already had and now I have to do it again.
and yes I've found new pages that are closer to the presentation of DB so I guess I'll cope ;+)
OIP.jpeg

well in some ways that picture is not me at all. I am very grateful to the cloud especially the icloud.

Durimg my month Grand Tour of Scandinavia I lost my Iphone X on an SAS plane in Oslo. I couldnt get it back so I bought a 15 Pro duty free in Iceland.
Because I had retained my sim card (Spark dont provide roaming in Nthern Europe) I could receive the txt to double authenticate into the icloud and I never lost a single photo, and all my passwords were intact. (Huge sigh of relief) So the cloud is awesome.

[Bev73]

Is there some way of putting watchlists into alphabetical order, or, do I have to start new ones from scratch?

[justakiwi]

You're not wrong! I haven't used my ASB account for probably six years. I just logged in and the platform is exactly as it was back then. Mind-numbingly blah, no customisation options, intrusive, annoying yellow "click here" banners, and ugly as sin.

Poles apart from any other platform I have used or looked at. I think they need a new IT department.

I have trading accounts with both Jarden & ASB. Although the Jarden signup process was a bit of a pain, I much prefer the Jarden trading platform.

[BlackPeter]

...
Anyway - currently waiting for ASB to complete the setting up of my trading account ... but to be fair - they said it might take up to 5 working days (i.e. they still have three days left).
...

Just to close the loop - just got an email that trading account is set up. So it took ASB a bit more than one working day to set up the trading account (where they said 3 to 5 days).

That's pretty good ... under-promising and over-performing. I like it.

Will in due course report on my impressions with their trading platform, but for that I really will need some time to play the system. Noticed that they give me access to Morningstar. Not sure yet, whether I see this as a benefit, but I assume it won't be worse than Direct Broking's connection to ShareClarity (i.e. providing info which is sometimes interesting, often entertaining, but rarely adding value).